Luxury Guest Services Concierge

AccorHotels Middle East; Abu Dhabi; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

Sofitel Dubai The Palm, a luxurious 5-star beachfront resort on Palm Jumeirah, seeks a Front Office Agent to warmly welcome guests, manage registrations, and ensure seamless check-in and check-out. You will verify guest preferences, handle inquiries, and coordinate with Reservations to accommodate special requests, while upholding the resort's standards of service.

Ideal candidates have luxury hospitality experience, strong English communication, and the ability to multitask under pressure.

Qualifications

• Previous experience in hospitality or customer service, preferably in luxury hotels.
• Experience with PMS or hotel reservation software is highly preferred.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities under pressure.
• Attention to detail with accuracy in billing and room assignments.
• Proficiency in English; additional languages are a significant advantage.
• Experience with MS Office and basic office equipment.

Responsabilités

• Welcome guests on arrival and assist with registration.
• Ensure smooth check-in/check-out procedures for all guests.
• Manage room assignments and guest profiles accurately.
• Handle billing, payments and confidential transactions.
• Address guest inquiries, requests and complaints promptly.
• Coordinate with Sales and Reservations for bookings and changes.
• Provide concierge services and local recommendations.
• Maintain front desk area, systems, and safety standards.

Connaissances

Communication

Interpersonal skills

Multitasking

Problem solving

Billing accuracy

Attention to detail

Formation

High school diploma

Hospitality degree (plus)

Outils

PMS experience

Reservations software

MS Office

Description du poste

Sofitel Dubai The Palm, a luxurious 5-star beachfront resort on Palm Jumeirah, seeks a Front Office Agent to warmly welcome guests, manage registrations, and ensure seamless check-in and check-out. You will verify guest preferences, handle inquiries, and coordinate with Reservations to accommodate special requests, while upholding the resort's standards of service.

Ideal candidates have luxury hospitality experience, strong English communication, and the ability to multitask under pressure.