Sales Enablement and Retention Assistant - Cigna Healthcare

Cigna Health and Life Insurance Company; Dubai; On-site; AED 112,000 - 179,000; Full time

Job summary

Cigna Healthcare is seeking a Sales Enablement & Retention Assistant in Dubai to support the sales and retention teams. The role emphasizes proactive outreach, document collection, CRM management, and administrative coordination to drive retention and conversion.

The ideal candidate is detail-oriented, organized, and comfortable communicating with customers and internal stakeholders, ensuring data accuracy and efficient sales processes.

Qualifications

• Proactively outreach for KYC/POA and documentation within timeframes.
• Validate and assess document acceptability for accuracy and completeness.
• Identify potential cancellation risks and escalate to Account Manager.
• Maintain accurate data in the CRM and support retention activities.

Responsibilities

• Support sales and retention through proactive outreach and administrative coordination.
• Collect documents, manage CRM updates, and ensure data integrity.
• Engage customers and internal stakeholders to improve lead conversion and retention.

Skills

CRM management

Attention to detail

Customer communication

Tools

CRM system

Job description

OVERVIEW

The Sales Enablement & Retention Assistant role is a critical part of the sales operations team, providing essential administrative and customer engagement support to drive retention and conversion. This role ensures the smooth handling of documentation, lead follow-ups, and CRM updates, enabling the sales team to focus on high-value activities and customer interactions.

YOUR ROLE

This position is responsible for supporting the sales and retention functions through proactive outreach, document collection, CRM management, and administrative coordination. The ideal candidate will be detail- oriented, organized, and comfortable communicating with customers and internal stakeholders. They will play a key role in maintaining data accuracy, improving lead conversion, and supporting the overall efficiency of the sales process.

Key accountabilities

POA/KYC Collection

• Proactively call and email assigned KYC and POA cases to obtain up-to-date documentation within specified timeframes.


• Validate and assess the acceptability of submitted documents.


• Identify potential cancellation risks and elevate to the appropriate Account Manager.


• Accurately update customer and document information in the CRM system.

Contacting Old Opportunities

• Reconnect with previous leads via email or call to assess renewed interest.


• Update lead status and details in the CRM system.


• Flag re-engaged leads for follow-up by the sales team.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.