Loyalty Partnerships Lead – Retail & Lifestyle

Etihad Airways Group; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Etihad Airways Group in Abu Dhabi seeks a Retail Partnerships Lead (UAE Nationals Only) to drive the Lifestyle & Localization Partnerships within Etihad Guest. You will develop and manage non-air redemption and accrual partnerships to localize the proposition in key markets, enhancing customer engagement and revenue.

Lead a team of loyalty specialists, collaborate with marketing, operations, and IT, and expand the non-air redemption portfolio including Reward Shop and Etihad GuestPay to meet

Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum 7 years in loyalty program management, customer engagement, or strategic partnerships.
• Full understanding of the retail, travel (hotel & car rental), and lifestyle sectors and their integration into loyalty programs.
• Proficiency in CRM platforms, data analytics tools, and loyalty software.
• Strong negotiation and relationship management experience.
• Excellent written and oral communication and collaboration skills.
• Experience managing external partners/ stakeholders.
• Ability to manage multiple priorities, work effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead the Retail Partnerships vertical within Etihad Guest.
• Mentor a team of loyalty program specialists to meet divisional goals.
• Collaborate with marketing, operations, and IT for full loyalty integration.
• Identify, negotiate, and manage strategic partnerships with lifestyle/retail brands.
• Monitor partnership performance to align with commercial objectives.
• Expand non-air redemption programs ( Reward Shop & Etihad GuestPay ).
• Develop localized partnership strategies for key markets.

Skills

CRM platforms

Data analytics

Loyalty software

Negotiation

Relationship management

Communication skills

Stakeholder management

Microsoft Office

Education

Bachelor’s degree in Marketing, Business Administration, or related field

Tools

CRM software suites

Job description

Etihad Airways Group in Abu Dhabi seeks a Retail Partnerships Lead (UAE Nationals Only) to drive the Lifestyle & Localization Partnerships within Etihad Guest. You will develop and manage non-air redemption and accrual partnerships to localize the proposition in key markets, enhancing customer engagement and revenue.

Lead a team of loyalty specialists, collaborate with marketing, operations, and IT, and expand the non-air redemption portfolio including Reward Shop and Etihad GuestPay to meet