Strategic Loyalty & Retail Partnerships Lead

Etihad food group; Abu Dhabi; Presencial; AED 250 000 - 550 000; Tempo integral

Resumo da oferta

Etihad Guest is seeking a senior leader to own the Lifestyle & Localization Partnerships vertical, driving the loyalty program’s retail and lifestyle propositions through strategic partnerships and non-air redemption/accrual initiatives. The role requires managing a team of loyalty specialists and collaborating with marketing, operations, and IT to deliver a seamless loyalty experience across markets.

You will expand the non-air redemption portfolio, develop partnerships with lifestyle brands,

Qualificações

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum 7 years in loyalty program management, customer engagement, or strategic partnerships, preferably in the airline and digital marketing space.
• Full understanding of the retail, travel (hotel & car rental), and lifestyle sectors and their integration into loyalty programs.
• Proficiency in CRM platforms, data analytics tools, and loyalty software.
• Strong negotiation and relationship management experience.
• Excellent written and oral communication and collaboration skills.
• Experience managing external partners/ stakeholders.
• Ability to manage multiple priorities, work effectively in a fast-paced environment.

Responsabilidades

• Analysis of projects and result drive campaigns.
• Team Leadership and Collaboration.
• Lead and mentor a team of loyalty program specialists, fostering a culture of motivation and result driven team to meet divisional goals.
• Collaborate across departments, including marketing, operations, and IT, to ensure the loyalty program is fully integrated with the airline’s broader customer strategy.
• Partnership Management: Identify, negotiate, and manage strategic partnerships with lifestyle and retail brands to deliver unique value propositions to meet commercial objectives.
• Monitor and evaluate partnership performance to ensure alignment with commercial objectives.

Conhecimentos

Loyalty program management

Customer engagement

Partnership development

Team leadership

Stakeholder management

Strategic thinking

Formação académica

Bachelor's degree in Marketing or Business Administration

Ferramentas

CRM platforms

Data analytics tools

Loyalty software

Descrição da oferta de emprego

Etihad Guest is seeking a senior leader to own the Lifestyle & Localization Partnerships vertical, driving the loyalty program’s retail and lifestyle propositions through strategic partnerships and non-air redemption/accrual initiatives. The role requires managing a team of loyalty specialists and collaborating with marketing, operations, and IT to deliver a seamless loyalty experience across markets.

You will expand the non-air redemption portfolio, develop partnerships with lifestyle brands,