Loyalty Product Owner

Client of YALLO Retail; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Client of YALLO Retail is seeking an experienced Loyalty Product Owner to take ownership of an established loyalty platform and drive it from initial launch to a fully mature enterprise-grade solution. This is a hands-on role for someone who has genuinely run loyalty programmes end-to-end, not just managed a backlog for one.

This role requires end-to-end loyalty programme expertise, including member journeys, rewards logic, and governance across digital, app, ecommerce, and in-store touchpoints.

Qualifications

• Deep hands-on loyalty programme experience including points, tiers, rewards and offers.
• Experience delivering enterprise loyalty platforms and integrations.
• Strong ability to translate business requirements into clear user stories and acceptance criteria.

Responsibilities

• Own the product backlog roadmap and prioritisation of features, enhancements and fixes.
• Review the current platform to identify gaps and define the path from launch to maturity.
• Translate business requirements into deliverable user stories with Loyalty Ops, Tech, Data and vendor teams.
• Act as the primary product decision-maker for loyalty features balancing business priorities and technical feasibility.
• Ensure loyalty rules, member journeys and reward logic are correctly specified, tested and delivered.

Skills

Loyalty programmes

Member journeys

Backlog ownership

Stakeholder management

User stories translation

Job description

About the role

We re looking for an experienced Loyalty Product Owner to take ownership of an established loyalty platform and drive it from initial launch to a fully mature enterprise-grade solution. This is a hands-on role for someone who has genuinely run loyalty programmes end-to-end not just managed a backlog for one

Key responsibilities

• Own the product backlog roadmap and prioritisation of outstanding features enhancements and fixes
• Review the current platform to identify functional gaps and optimisation opportunities and define the path from initial launch to full maturity
• Translate business requirements into clear deliverable user stories in close collaboration with Loyalty Operations Technology Data and third-party vendor teams
• Act as the primary product decision-maker for loyalty programme features balancing business priorities against technical feasibility
• Ensure loyalty business rules member journeys and reward logic are correctly specified tested and delivered

What you'll bring

• Deep, hands-on loyalty programme experience points, tiers, rewards, offers, member journeys and loyalty business rules.
• Proven experience delivering enterprise loyalty platforms and integrations across digital, app, eCommerce and in-store environments.
• Strong stakeholder management skills, with the ability to work across business, technology, data and vendor teams.
• Comfortable owning a backlog and roadmap independently, with sound prioritisation judgement.
• Experience with SessionM is a strong advantage, but broad, hands-on loyalty platform experience is the key requirement.