Logistics Supervisor

Rolman World Group; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Rolman World Group seeks an experienced Customs & Logistics Supervisor to build strong relationships with Dubai Customs, JAFZA, Dubai Trade, and port operators. You will oversee inspections, resolve customs disputes, and ensure compliance with UAE regulations across import, export and transit operations.

The role requires 5+ years of UAE customs experience, 2+ years in supervision, and strong negotiation and leadership skills. Arabic is advantageous; English fluency is essential.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration or equivalent (Preferred).
• Dubai Customs Broker Certification (preferred).
• Minimum 5 years of UAE customs experience.
• Minimum 2 years in a supervisory role.
• Extensive knowledge of Dubai Customs, JAFZA procedures, Dubai Trade, Mirsal 2, UAE Customs Law, Free Zone regulations.

Responsibilities

• Build and maintain professional relationships with Dubai Customs, JAFZA Authority, Dubai Trade, DP World, port operators, shipping lines, airlines, and government bodies.
• Represent the company during customs inspections and audits.
• Resolve customs disputes, shipment holds, and operational issues.
• Coordinate with customs officials for inspections, examinations, and approvals.
• Ensure compliance with UAE Customs and JAFZA regulations.
• Monitor KPIs and supervise inbound/outbound processes.
• Prepare reports and train customs staff on new regulations.

Skills

Negotiation

Government relations

Leadership

Customer relationship management

Problem solving

Communication

Time management

Fluent English

Arabic advantage

Education

Bachelor's Degree in Logistics, Supply Chain, Business Administration

Dubai Customs Broker Certification (preferred)

Job description

Job Purpose

To develop and maintain strong working relationships with Dubai Customs, JAFZA authorities, Dubai Trade, shipping lines, port operators, government agencies, and strategic customers while ensuring smooth customs clearance operations, regulatory compliance, and timely resolution of customs-related issues.

Key Responsibilities

Build and maintain professional relationships with:

• Dubai Customs
• JAFZA Authority
• Dubai Trade
• DP World
• Port and terminal operators
• Shipping lines
• Airlines
• Government ministries and approval authorities

Represent the company during customs inspections and audits.

Resolve customs disputes, shipment holds, and operational issues.

Coordinate with customs officials for inspections, examinations, and special approvals.

Ensure compliance with all UAE Customs and JAFZA regulations.

Keep management informed of regulatory changes affecting import, export, transit, and free zone operations.

Support the customs clearance team in resolving complex customs cases.

Maintain excellent relationships with key customers requiring customs services.

Attend meetings with government authorities and strategic customers.

Assist in obtaining permits and approvals from regulatory authorities including:

• MOHAP
• Dubai Municipality
• Other government entities when applicable.

Monitor customs KPIs including:

• Clearance turnaround time
• Customs penalties
• Customer complaints
• Inspection delays

Supervise the inbound and outbound processes insuring the timely submission of all steps.

Constantly checking the ERP System to ensure correct reflection of the ongoing transactions.

Prepare and present regular reports and analysis to management regarding logistics performance

Train customs staff on new regulations and procedures.

Ensure all customs activities comply with company quality and compliance standards.

Responsible for other duties as assigned by the manager

Qualifications

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or equivalent (Preferred).
• Dubai Customs Broker Certification (preferred).
• Minimum 5 years of UAE customs experience.
• Minimum 2 years in a supervisory role.
• Extensive knowledge of:
• Dubai Customs
• JAFZA procedures
• Dubai Trade
• Mirsal 2
• UAE Customs Law
• Free Zone regulations.

Skills

• Excellent negotiation skills
• Strong government relations
• Leadership and team management
• Customer relationship management
• Problem-solving
• Excellent communication
• Time management
• Fluent English
• Arabic is an advantage