Locum - Patient Administrator - Emergency

Mediclinic International; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai is seeking a patient services administrator to efficiently manage appointments, registrations and insurance processes. You will also handle billing and cash-up tasks while upholding top-tier patient service standards.

The role requires 2–3 years in customer service, ideally within healthcare, with strong MS Office, CRM software and hospital information system skills.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor's Degree preferably within medical science, finance/ accounting.
• Essential: 2-3 years' experience in a customer services role, preferably healthcare.
• Desired: Experience in a Contact Centre or Healthcare environment.
• Knowledge of medical insurance terminologies and process is advantageous.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Maintain high standards of patient service and customer care.

Skills

Customer service

MS Office

CRM software

Hospital information systems

Medical terminology

Numerical literacy

Scheduling & registration

Education

Secondary school education (Grade 12)

Diploma or Bachelor's in medical science/finance

Tools

MS Office

CRM software

Hospital information systems

Job description

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor's Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years' experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

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