Emergency Patient Services Specialist

Mediclinic International; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai is seeking a patient services administrator to efficiently manage appointments, registrations and insurance processes. You will also handle billing and cash-up tasks while upholding top-tier patient service standards.

The role requires 2–3 years in customer service, ideally within healthcare, with strong MS Office, CRM software and hospital information system skills.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor's Degree preferably within medical science, finance/ accounting.
• Essential: 2-3 years' experience in a customer services role, preferably healthcare.
• Desired: Experience in a Contact Centre or Healthcare environment.
• Knowledge of medical insurance terminologies and process is advantageous.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Maintain high standards of patient service and customer care.

Skills

Customer service

MS Office

CRM software

Hospital information systems

Medical terminology

Numerical literacy

Scheduling & registration

Education

Secondary school education (Grade 12)

Diploma or Bachelor's in medical science/finance

Tools

MS Office

CRM software

Hospital information systems

Job description

Mediclinic Parkview Hospital in Dubai is seeking a patient services administrator to efficiently manage appointments, registrations and insurance processes. You will also handle billing and cash-up tasks while upholding top-tier patient service standards.

The role requires 2–3 years in customer service, ideally within healthcare, with strong MS Office, CRM software and hospital information system skills.