Lobby Hostess: Warm Welcome & Guest Concierge

SO/ Hotels & Resorts; Dubai; On-site; AED 39,000 - 78,000; Full time

Job summary

SO/ Ras Al Khaimah, part of the SO/ Hotels & Resorts collection, seeks a courteous Front Desk Attendant to greet guests on arrival and assist with directions and requests. This role places you in a premium lobby setting, projecting a polished, professional presence.

You will liaise with Front Office and Guest Relations to anticipate guests' needs, monitor lobby activity, and report concerns promptly, ensuring a seamless guest experience.

Qualifications

• Experience in customer service or guest-facing roles.
• Excellent verbal and written communication skills.
• Ability to build rapport and interact professionally with guests.
• Neat, polished appearance and professional demeanor.

Responsibilities

• Guest Greeting: Welcome all guests upon arrival and provide assistance.
• Guest Interaction: Answer guest inquiries and offer directions or recommendations.
• Presence: Maintain a professional presence in the lobby area at all times.
• Communication: Liaise with Front Office and Guest Relations teams for guest needs.
• Observation: Monitor lobby activity and report issues or concerns.

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Education

High School diploma or equivalent

Job description

SO/ Ras Al Khaimah, part of the SO/ Hotels & Resorts collection, seeks a courteous Front Desk Attendant to greet guests on arrival and assist with directions and requests. This role places you in a premium lobby setting, projecting a polished, professional presence.

You will liaise with Front Office and Guest Relations to anticipate guests' needs, monitor lobby activity, and report concerns promptly, ensuring a seamless guest experience.