Guest Experience Front Desk Specialist

Sofitel; Ras Al Khaimah; On-site; AED 36,000 - 54,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al-Khaimah seeks a professional Front Office Receptionist to warmly welcome guests, manage reservations, and ensure smooth check-ins and check-outs. The role requires delivering memorable guest experiences in a fast-paced hospitality setting.

Responsibilities include handling inquiries, coordinating with housekeeping and other departments, and maintaining accurate guest records while providing empathetic, proactive service and a polished, professional

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication with diverse guests.
• Excellent organizational and time management abilities.
• Customer service expertise with a passion for quality service.
• Ability to multitask and prioritize in a busy environment.
• Problem-solving skills and composure under pressure.
• Professional demeanor and integrity.

Responsibilities

• Welcome guests warmly to create a positive first impression.
• Handle accommodation inquiries with professionalism and accuracy.
• Process reservations accurately using reservation systems.
• Perform smooth check-in and check-out procedures with proper documentation.
• Deliver exceptional customer service addressing guest needs promptly and empathetically.
• Manage guest complaints with composure and seek satisfactory resolutions.
• Assist guests with special requests to enhance their stay.

Skills

MS Office

Verbal & written communication

Organizational & time management

Customer service

Multitasking

Problem solving

Professional demeanor

Tools

Reservation systems

Job description

Sofitel Al Hamra Beach Resort in Ras Al-Khaimah seeks a professional Front Office Receptionist to warmly welcome guests, manage reservations, and ensure smooth check-ins and check-outs. The role requires delivering memorable guest experiences in a fast-paced hospitality setting.

Responsibilities include handling inquiries, coordinating with housekeeping and other departments, and maintaining accurate guest records while providing empathetic, proactive service and a polished, professional