Lobby Host- AVA at Palm Jumeirah

Dorchester Collection; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary Package

Complimentary stays with breakfast in

50% off at bars and restaurants within

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation to and

Uniform provided by the Company with ~

Job summary

AVA at Palm Jumeirah in Dubai is seeking a Lobby Host to deliver a warm, polished welcome to residents and guests, reflecting the exceptional standards of Dorchester Collection. You will work with Doorman and Concierge, handle luggage assistance, deliveries, and timely recognition, while embodying our We Care values of Passion, Personality, Respect, Working Together and Creativity.

This front-of-house role is high-energy, requires presentation, endurance, and flexibility for day and night

Qualifications

• 1–2 years’ experience in a similar role or within a luxury hotel or branded residential environment.
• English is the primary language used at AVA; other languages are an advantage.

Responsibilities

• Deliver a warm, polished welcome to residents and guests, reflecting Dorchester Collection’s high standards.
• Collaborate with Doorman and Concierge to fulfil resident requests, assist with luggage and deliveries, and provide thoughtful recognition.
• Represent the company values (Passion, Personality, Respect, Working Together, Creativity) in daily interactions with residents and guests.

Skills

Hospitality

Customer service

Communication skills

English proficiency

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.#LI-DNP#LI-DNI

What you'll get

As a Lobby Host at AVA at Palm Jumeirah here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister Dorchester Collection hotels
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for delivering a warm, polished, and highly personalized welcome experience in the lobby of AVA at Palm Jumeirah, greeting residents, their family members, and visitors with genuine care and professionalism, and ensuring every arrival and departure reflects the exceptional standards of Dorchester Collection.
• You’ll also work in close partnership with the Doorman and Concierge team to ensure all resident requests are fulfilled seamlessly, supporting arrivals and departures through luggage assistance, resident deliveries, and thoughtful recognition, always addressing residents by name and maintaining a composed, welcoming presence.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Lobby Host, you’ll have the opportunity to bring these values to life, contributing to the Dorchester Collection “We Care” philosophy while creating moments of recognition and connection for our residents and their guests.
• This is a high‑energy, visible front‑of‑house role that requires you to remain attentive, well‑presented, and service‑focused throughout your shift, including standing for extended periods and supporting physically active tasks such as luggage handling and resident deliveries.
• You will ensure effective communication and shift handovers, maintain full knowledge of residence policies, procedures, and facilities, and demonstrate flexibility by supporting both day and night shifts as operational needs require.

The items shared are the essence of a day in the life of a Lobby Host, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.

What you’ll bring

• You’ll bring your warm personality, attention to detail, and passion for luxury service to the role and the Residences team.
• You have a talent for creating unforgettable first impressions, multitasking gracefully in a fast‑paced environment, and maintaining a consistently high level of service with confidence and empathy.
• You bring 1–2 years’ experience in a similar role or within a luxury hotel or branded residential environment.
• Communication is what keeps our departments running perfectly. You have excellent verbal and written communication skills, collaborate effectively with colleagues across teams, and contribute positively to a strong service culture.
• English is the primary language used at AVA. You can comfortably communicate in this language. Additional languages are an advantage.

Job Location

United Arab Emirates

Location

Dubai

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6216

Reference

2026-6216