Doorman

Dorchester Hotel Ltd.; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Complimentary stays

50% off dining

Private medical insurance

Life insurance

Flight allowance

Shared accommodation

Transportation provided

Company uniform

Job summary

Dorchester Hotel Ltd. is seeking a Doorman for AVA at Palm Jumeirah to provide exceptional service. You'll make a lasting impression on guests and residents through warmth and professionalism while collaborating closely with the Lobby Host and Concierge teams.

This role requires excellent communication skills, a polished appearance, and the ability to multitask in a dynamic setting. Join a talented community dedicated to delivering luxury service in a vibrant hotel atmosphere.

Qualifications

• 1–2 years’ experience in a similar role or customer-facing position within a luxury hotel.
• Genuine passion for luxury service and creating welcoming environments.
• Excellent verbal communication skills in English; additional languages are a plus.

Responsibilities

• Create a first and last impression for every visitor with warmth and professionalism.
• Collaborate with Lobby Host and Concierge teams to meet guest requests.
• Deliver highly personalized service while maintaining composure under pressure.
• Remain present and attentive throughout shifts, including outdoor work.

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Attention to detail

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Doorman you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.#LI-DNP#LI-DNI

What you’ll get

As a Doormanat AVA at Palm Jumeirah here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister Dorchester Collection hotels
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for creating an exceptional first and last impression for everyone visiting AVA at Palm Jumeirah, welcoming residents, their families, and guests with warmth, professionalism, and courtesy, ensuring every arrival and departure reflects the distinguished standards of Dorchester Collection.
• You’ll also work in close partnership with the Lobby Host and Concierge teams to ensure all resident and guest requests are met seamlessly, supporting luggage delivery and collection when required and maintaining open communication to ensure alignment and consistency across all guest touchpoints.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Doorman, you’ll have the opportunity to bring these values to life, embodying the Dorchester Collection "We Care" philosophy while delivering attentive, genuine, and highly personalized service.
• This role is highly visible and physically engaging, requiring you to remain present, attentive, and well‑presented throughout the shift, including standing and walking for extended periods and working outdoors in varied weather conditions.
• You will provide a consistent welcome, assist colleagues to ensure smooth arrivals and departures, and maintain focus and energy while supporting a seamless resident experience.

The items shared are the essence of a day in the life of a Doorman, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.

What you’ll bring

• You’ll bring your friendly personality, polished appearance, and genuine passion for luxury service to the role and the Residences team.
• You have a talent for creating welcoming environments, delivering consistent and thoughtful service, multitasking confidently in a dynamic operational setting, and maintaining composure under pressure.
• You bring 1–2 years’ experience in a similar role or customer‑facing position within a luxury hotel or residential environment.
• Communication is what keeps our teams connected. You have excellent verbal communication skills, engage confidently with residents and visitors, and work collaboratively with colleagues across departments to achieve common goals.
• You are detail‑oriented, dependable, and professional, able to work independently with minimal supervision while supporting the wider team. You take pride in your appearance, respect confidentiality, and consistently represent the Dorchester Collection brand with integrity, warmth, and confidence.
• English is the primary language used at AVA. You can comfortably communicate in this language. Additional languages are an advantage.

Job Location

United Arab Emirates

Location

Dubai

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6214

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