Guest Experience Agent - UAE National only

Dorchester Collection; Dubai; Vor Ort; AED 45.000 - 73.000; Vollzeit

Benefits dieser Stelle

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars and restaurants

Meals Allowance

Private Medical Insurance

Life Insurance

Flight allowance

Zusammenfassung

Dorchester Collection in Dubai is seeking a Guest Experience Agent (UAE National only) for ONE & AVA at Palm Jumeirah. This entry-level role welcomes residents with ultra-luxury service, coordinating front-of-house operations and ensuring seamless guest journeys.

Ideal candidates bring strong communication, emotional intelligence, and a polished presence. The program supports career growth through our renowned learning academy, with a commitment to diversity and inclusion.

Qualifikationen

• 0-2 years of experience in guest relations, customer service, or front office operations.
• Entry-level position to launch your career in hospitality.
• Impeccable communication skills, emotional intelligence, discretion, and integrity.

Aufgaben

• Serve as a primary day-to-day contact for residents, welcoming them warmly and delivering ultra-luxury service standards.
• Assist with daily front-of-house operations alongside Lobby Hosts, Concierge, and Doormen for a seamless guest journey.
• Coordinate arrivals, departures, check-ins/check-outs, and escort residents with professionalism.
• Maintain comprehensive resident preference profiles to ensure personal touches at every touchpoint.
• Respond promptly and empathetically to requests and feedback, escalating complex matters when needed.
• Ensure a pristine, welcoming ambiance in lobby and amenity spaces.

Kenntnisse

Guest relations

Customer service

Front office operations

Communication skills

Emotional intelligence

Discretion and integrity

Jobbeschreibung

Guest Experience Agent - UAE National only

Hotel

One Palm at Jumeirah

Division & Department

Rooms - Residences

Job Title

Guest Experience Agent - UAE National only

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.

The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.

We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

When submitting your application, please let us know if you require any special accommodations during the interview process.

As part of our commitment to the UAE National Development program, we are actively seeking talented Emiratis to join our company, grow their careers, and become future leaders in luxury hospitality.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

What you'll get

As a Guest Experience Agent at ONE & AVA at Palm Jumeirah here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister Dorchester Collection hotels
• Meals Allowance
• Private Medical Insurance
• Life Insurance
• Flight allowance provided in accordance with company policy

What you'll do

You’ll love what you do and take pride in delighting our residents and their guests:

• Serve as a primary day-to-day contact for residents, welcoming them warmly and delivering ultra-luxury service standards.
• Assist with daily front-of-house operations alongside Lobby Hosts, Concierge, and Doormen for a seamless guest journey.
• Coordinate arrivals, departures, check-ins/check-outs, and escort residents with professionalism.
• Maintain comprehensive resident preference profiles to ensure personal touches at every touchpoint.
• Respond promptly and empathetically to requests and feedback, escalating complex matters when needed.
• Ensure a pristine, welcoming ambiance in lobby and amenity spaces.

The items shared are the essence of a day in the life of a Guest Experience Agent, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at ONE & AVA at Palm Jumeirah.

What you'll bring

• This position is dedicated to UAE Nationals only.
• A natural relationship builder with a warm, polished, and trustworthy presence.
• 0-2 years of experience in guest relations, customer service, or front office operations, or an eagerness to launch an ultra-luxury hospitality career.
• Impeccable communication skills, emotional intelligence, discretion, and integrity.
• Strong organizational agility and a calm presence under pressure.
• Thoughtfully aligned with the diverse cultural heritage and expectations of our esteemed residents.
• This role is an entry-level position, making it the perfect opportunity to launch your career in hospitality.

Job Location

United Arab Emirates

Location

Dubai

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6635

Reference

2026-6635