Lobby Ambassador (Female)

Minor International; Abu Dhabi; On-site; AED 45,000 - 78,000; Part time

Job summary

Anantara in Abu Dhabi is seeking a part-time Front Office Associate to deliver exceptional guest services in a luxury hotel setting. You will greet guests, answer inquiries, and ensure a memorable stay aligned with Anantara standards.

The role requires excellent English, a possible second language, and previous front office experience. You will be part of a dynamic team, with opportunities for training and career growth.

Qualifications

• Excellent command of English.
• Speaking a second international language is an advantage (e.g. German, French, etc.).
• Luxury hotel front office experience preferred.
• Multitasking abilities are essential.
• Outgoing personality and digitally savvy; training skills are an added advantage.
• Excellent team player with strong communication skills.

Responsibilities

• Welcome guests and anticipate their needs, handling inquiries in a helpful Anantara manner.
• Maintain complete knowledge of hotel products, room types, rates, facilities, outlets, and spa/health club offerings, including other Anantara properties.
• Take personal responsibility for service and attitude to meet the highest Anantara standards at all times.
• Ensure guest satisfaction issues are resolved with timely follow-up.
• Be proactive and innovative, suggesting alternatives to meet guest needs and enhance their Anantara experience.
• Develop a close, harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings, and training to improve professional skills.

Skills

English proficiency

Second language (advantage)

Multitasking

Outgoing personality

Team player

Communication skills

Education

High School diploma

Job description

• To welcome the guests anticipate their needs and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events daily shift briefings and training to improve professional skills.

Qualifications :

• Excellent command in English
• Speaking second international language is an advantage(eg. German French Etc.)
• Similar experience in Front Office
• Multi tasking abilitys
• Outgoing personality digitally savvy training skills will be added advantage
• High School diploma
• Previous experience in same positionfor at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Part-time