F&B Supervisor

Minor International; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Relocate to remote area

Job summary

Minor International in Abu Dhabi is seeking a Hotel Restaurant Supervisor to lead a high-performing team and ensure guest satisfaction through attentive, courteous service.

You will oversee restaurant and room service operations, train staff, manage shifts, and uphold luxury service standards in a dynamic hotel environment, maintaining a spotless, welcoming guest area.

Relocation to the area may be required for the right candidate and you will report to the F&B leadership team.

Qualifications

• High School diploma.
• 1 year of experience in the same role.
• Luxury hotel experience is required.
• Passion for excellent service.
• Excellent team player with strong communication skills.

Responsibilities

• Promote guest satisfaction by developing and maintaining a strong team environment.
• Ensure prompt, courteous service and maintain a positive image during guest contact.
• Supervise restaurant and room service orders and ensure quality.
• Open/close shifts, train staff, and enforce service standards.
• Address daily operational issues and ensure compliance with policies.
• Maintain cleanliness and safety in guest areas.

Skills

Team leadership

Guest satisfaction

Education

High School diploma

Job description

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Team Member satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

This is a highly-visible guest service position requiring above average communication skills interacting professionally with guests.

Qualifications :

• High School diploma
• Previous experience in same positionfor at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service

Excellent team player and great communication skills

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Full-time