Duty Manager

Minor Hotels; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Minor Hotels in the United Arab Emirates is seeking a Front Office Supervisor at Desert Islands Resort & Spa by Anantara. You will manage guest services, oversee front desk operations, and ensure top-tier hospitality aligned with Minor Hotels standards.

The role requires a degree in Hospitality Management, Middle East luxury hotel experience, and supervisory Front Office experience, with strong English and favorable Arabic skills. OPERA Cloud knowledge and flexibility are valued.

Qualifications

• Degree in Hospitality Management or equivalent.
• Experience in Middle East 4-5 star hotels.
• Supervisory Front Office experience.
• Fluent English (oral and written); Arabic knowledge is a plus.
• Knowledge of OPERA Cloud system.
• Highly organized and flexible with hours and assignments.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful, attentive manner.
• Know hotel product including room types, rates, facilities, F&B outlets, spa, and other Minor Hotels properties.
• Oversee service quality and ensure guest satisfaction standards are met.
• Take responsibility for resolving guest issues and timely follow-up.
• Proactively suggest alternatives to enhance guest experience.
• Develop harmonious working relationships with all hotel departments.
• Conduct daily shift briefings and pass information to team members.

Skills

English proficiency

Arabic language (advantage)

Team leadership

Guest service orientation

Education

Bachelor in Hospitality Management

Tools

OPERA Cloud

Job description

Job Location:

Desert Islands Resort & Spa by Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
• Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

• Degree in Hospitality Management or similar
• Work experience in Middle East in a 4-5 star hotels
• Work experience in supervisory roles in Front Office
• Excellent command of English language (both Oral and Written).
• Arabic language will be an advantage
• Knowledge of the OPERA Cloud system
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.