Concierge

Wynn Al Marjan Island; Dubai; On-site; AED 61,000 - 73,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Forbes Travel Guide standards training

Job summary

Wynn Al Marjan Island is seeking a Concierge to join its Concierge Services team. The role involves assisting guests with requests, coordinating with internal departments, and delivering information about hotel services and local attractions.

The concierge will maintain detailed records and support front desk operations during peak periods. Ideal candidates have call center or customer service experience, strong English communication, and a professional phone manner.

Qualifications

• Strong verbal communication and listening skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette and customer-focused attitude.
• Fluency in English; additional languages are a plus.

Responsibilities

• Assist guests with service requests and inquiries.
• Coordinate with internal departments to fulfill guest needs.
• Provide information about hotel services and local attractions.
• Handle guest complaints with empathy and escalate when necessary.
• Maintain records of calls, requests and follow-ups.
• Process guest special arrangements.
• Support front desk during peak hours or events.
• Stay updated on policies, promotions and procedures.

Skills

Verbal communication

multitask

Customer service

Phone etiquette

English fluency

Listening

Tools

Microsoft Office

Property management system

Job description

Job Description:

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Concierge to join the resort's Concierge Services team.

Responsibilities

The primary duties and responsibilities of this role are:

• Assist guests with service requests, and general inquiries.
• Coordinate with internal departments to fulfill guest needs efficiently.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy and escalat when necessary.
• Maintain detailed records of calls, requests, and follow-ups.
• Process guest special arrangements.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Ensure confidentiality and security of guest information.
• Support front desk operations during peak hours or special events.
• Stay updated on property policies, promotions, and procedures.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a call center or customer service role preferred.
• Strong verbal communication and listening skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and property management systems.
• Fluency in English; additional languages are a plus.
• Professional phone etiquette and customer-focused attitude.
• Shift-based schedule including weekends, holidays, and evenings.
• Primarily desk-based with extended periods of phone use.
• Prior experience and training with Forbes Travel Guide standards required.

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Requirements: