Leisure & Entertainment Operations Supervisor

Majid Al Futtaim; Dubai; On-site; AED 72,000 - 120,000; Full time

Job summary

Majid Al Futtaim Entertainment | General Operations is seeking a Supervisor to oversee attraction operations, lead the CSO team and technicians, and ensure a safe, engaging guest experience. You will manage shifts, resolve customer issues, and promote products to drive guest satisfaction.

Ideal candidates have a diploma or certification and 2–3 years in a fast-paced environment, plus at least 1 year in customer service. PIC 2 certification is required, IOSH is a plus.

Qualifications

• Diploma/certification in any discipline or relevant professional experience.
• 2-3 years in a fast-paced operational environment.
• At least 1 year as Customer Service Officer/Representative.
• PIC 2 certification.
• IOSH Management System certification is a plus.

Responsibilities

• Conduct daily walkthroughs to identify faults, breakdowns, and equipment issues.
• Supervise teams to ensure adherence to schedules, shift rotas, and assigned tasks.
• Resolve customer complaints and conflicts to maintain a positive guest experience.
• Lead and motivate staff to achieve goals, including upselling and promoting products.
• Train and mentor new and existing team members on safe and efficient operations.
• Monitor facilities and equipment through audits, registers, and periodic services.
• Execute MAF initiatives, maintain product knowledge, and ensure inspections/reports are completed.
• Address NPS feedback, review financial reports (WCR/MCR), and optimize team performance.

Skills

Team leadership

Customer service

Shift management

Upselling

Education

Diploma or certification

Job description

Majid Al Futtaim Entertainment | General Operations is seeking a Supervisor to oversee attraction operations, lead the CSO team and technicians, and ensure a safe, engaging guest experience. You will manage shifts, resolve customer issues, and promote products to drive guest satisfaction.

Ideal candidates have a diploma or certification and 2–3 years in a fast-paced environment, plus at least 1 year in customer service. PIC 2 certification is required, IOSH is a plus.