Learning Specialist - Operations Training

Amazon UAE; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Amazon UAE in Dubai seeks a Learning Specialist to coordinate and deliver Operations Training across Last Mile teams. You will design and administer training programs, maintain records, and track learning performance to ensure compliance and safety.

The role involves creating digital content with Articulate 360, visuals with Photoshop, and ongoing performance improvement initiatives. The position requires strong facilitation skills, multi-site coordination, and the ability to balance priorities

Qualifications

• Experience delivering training across multiple sites or regions is advantageous.
• Ability to create engaging instructional content and distribute across platforms.
• Strong organizational skills to manage multiple training activities and timelines.

Responsibilities

• Coordinate and facilitate operational training programs for site employees and delivery partners.
• Deliver classroom or group training sessions for audiences up to 50 participants.
• Maintain training schedules, attendance, completion data, and compliance records.
• Ensure training remains current across assigned sites and roles.
• Track learner performance using learning curves and KPI indicators.
• Develop training materials, job aids, and presentations; create digital content.
• Prepare daily/weekly learning reports for leadership; present progress in calls.

Skills

Training and Development

Learning management

Operations training

Training facilitation

Articulate 360

Adobe Photoshop

Video editing

KPI reporting

Training documentation

Instructional content development

Tools

Articulate 360

Adobe Photoshop

Video editing

Learning dashboards

Job description

Learning Specialist - Operations Training Job Snapshot Role: Learning Specialist - Operations Training Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Training and Development Experience: Training delivery or learning coordination experience Job Type: Full-time

Learning Specialist - Operations Training in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on workforce training, learning compliance, performance improvement, training content development, and operational readiness. Amazon is hiring a learning professional to coordinate and deliver training across AMZL transportation operations, track learner performance, maintain compliance records, develop digital training materials, and support successful adoption of operational process changes.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Training and Development Salary: 10000-15000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Learning Specialist will support the delivery and administration of training programs across Amazon Last Mile operations. Working closely with the Country Learning and Development Manager, Operations Managers, Area Managers, Delivery Service Provider teams, dispatchers, drivers, production teams, and sort associates, the role helps ensure employees and partners receive accurate, timely, and operationally relevant training. The position combines classroom facilitation, training administration, performance analysis, content development, and reporting. By maintaining strong training standards and identifying development gaps, the Learning Specialist will contribute directly to safer operations, better quality, improved productivity, and consistent process execution across the site.

Key Responsibilities

• Coordinate and facilitate operational training programs for site employees and delivery partners.
• Deliver classroom or group training sessions for audiences of up to 50 participants.
• Maintain accurate training schedules, attendance records, completion data, and compliance documentation.
• Ensure mandatory operational and compliance training remains current across assigned sites.
• Track learner performance through learning curves, quality results, and operational performance indicators.
• Identify individuals or groups requiring additional development support.
• Implement targeted performance improvement initiatives when training gaps affect operational results.
• Monitor adherence to established training programs and standard work expectations.
• Escalate training compliance concerns and follow through on corrective actions.
• Support implementation of new tactical and strategic learning projects.
• Develop clear training documents, job aids, presentations, and instructional materials.
• Use Articulate 360 to create interactive digital learning content.
• Apply Photoshop and video editing tools when visual or multimedia training materials are required.
• Review existing training content and update materials when processes or standards change.
• Partner with program managers and leadership teams to understand upcoming operational changes.
• Translate process changes into practical training requirements for frontline teams.
• Support site adoption of new procedures through structured communication and training.
• Verify whether training interventions are improving learner and operational performance.
• Create internal dashboards to track training progress, completion, and key performance indicators.
• Prepare daily and weekly learning reports for site and regional leadership.
• Present training progress, risks, and performance trends during leadership calls.
• Maintain accurate and current learning documentation.
• Coordinate with Operations Managers and Area Managers to schedule training around business requirements.
• Work with Delivery Service Provider Managers, dispatchers, and drivers on delivery-related learning needs.
• Support sort associates and operational teams with refresher or corrective training where required.
• Manage several learning projects while balancing priorities and deadlines.
• Contribute to continuous improvement of training methods, materials, and reporting processes.
• Support flexible operational schedules when training requirements include nights, weekends, or holidays.

Ideal Profile

• Fluent ability to speak, read, and write English.
• Previous experience as a trainer or learning facilitator is highly valuable.
• Ability to manage classroom groups and maintain learner engagement.
• Experience developing or delivering training across multiple sites or regions is advantageous.
• Strong organizational skills for coordinating several training activities simultaneously.
• Experience managing multiple projects and competing priorities.
• Ability to plan work effectively and meet operational deadlines.
• Strong attention to detail when maintaining training records and compliance documentation.
• Comfortable tracking learner performance and identifying development gaps.
• Ability to communicate effectively with frontline associates, managers, and program stakeholders.
• Experience supporting process change and operational adoption is beneficial.
• Confidence using performance data to evaluate training effectiveness.
• Willingness to work flexible schedules including weekends, nights, and holidays when required.
• Ability to operate effectively in a fast‑paced logistics environment.

Skills Set

• Training and Development
• Learning management
• Operations training
• Training facilitation
• Classroom training
• Learning compliance
• Training administration
• Training coordination
• Performance improvement
• Learning curve analysis
• Quality monitoring
• Training needs analysis
• Development planning
• Training documentation
• Instructional content development
• Articulate 360
• Adobe Photoshop
• Video editing
• Digital learning
• Learning dashboards
• KPI reporting
• Training metrics
• Process change training
• Operational adoption
• Delivery Service Provider training
• Driver training
• Sort associate training
• Last mile operations
• AMZL operations
• Stakeholder coordination
• Program management support
• Learning records management
• Continuous improvement
• Presentation skills
• Leadership reporting
• Multi-project coordination

Why Join Us

This role offers the opportunity to influence operational capability across Amazon 's last mile network by ensuring employees and delivery partners have the knowledge and skills required to perform consistently. The position combines practical training delivery with content creation, analytics, compliance management, and process‑change support. This provides broader development than a traditional classroom training role and can build valuable experience for future opportunities in Learning and Development, operational excellence, program management, or workforce capability. Working closely with operations leaders, delivery partners, drivers, and frontline teams also provides direct visibility into how effective training improves productivity, quality, safety, and customer experience across a large Logistics and Supply Chain operation.

About the Company

Amazon is a global technology and commerce company with extensive operations across e‑commerce, fulfillment, transportation, logistics, cloud computing, and digital services. Its Amazon Last Mile network relies on structured learning programs, operational standards, technology, and continuous workforce development to help employees and delivery partners perform safely, consistently, and efficiently as customer demand grows.