Learning Specialist - Last Mile Training

Amazon UAE; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Amazon UAE in Dubai is seeking an AMZL Trans Learning Specialist to coordinate and deliver training activities supporting last mile operations. The role blends classroom facilitation with performance analysis and content development to drive adoption of new processes.

You will collaborate with the Learning Department, Operations Managers and site leaders to maintain accurate training documentation, ensure compliance, and monitor KPIs.

Qualifications

• Fluent in English; experience as a trainer or developing/delivering training programs across sites; ability to manage a classroom and flexible schedule including weekends, nights, and holidays.

Responsibilities

• Facilitate training sessions for groups of up to 50 participants.
• Coordinate training activities with operational and learning stakeholders.
• Support delivery of required operational compliance training.
• Ensure established training programs are followed consistently.
• Maintain accurate and current training documentation.
• Monitor completion of daily training expectations.
• Support training requirements associated with operational changes.

Skills

Training facilitation

Classroom management

Learning and development

Training program coordination

Operational compliance training

Learning performance tracking

Training needs analysis

Performance improvement

Training content development

Articulate 360

Adobe Photoshop

Video editing

Training documentation

Dashboard development

KPI monitoring and reporting

Process change implementation

Stakeholder coordination

Operational training support

Tools

Articulate 360

Adobe Photoshop

Video editing

Job description

Learning Specialist - Last Mile Training Job Snapshot Role: AMZL Trans Learning Specialist Location: Dubai, UAE Industry: Logistics and Supply Chain Function: Training and Development Experience: Experience as a trainer or developing and delivering training programs Job Type: Full Time

Job Type: Full Time Position Overview Amazon is hiring an AMZL Trans Learning Specialist in Dubai, UAE to coordinate and deliver training activities supporting last mile operations.

The role provides hands-on training facilitation and administrative management while helping ensure operational compliance training, learning documentation and daily training requirements remain accurate and current.

Working within the Learning Department, the specialist will collaborate with the Country Learning and Development Manager, Operations Managers, Area Managers, Production Assistants, Delivery Service Provider Managers, dispatchers, drivers and Sort Associates.

The position combines classroom facilitation, performance analysis, training content development, process-change adoption and KPI reporting.

Job Details

• Country: UAE
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Training and Development
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Job Responsibilities

• Facilitate training sessions for groups of up to 50 participants.
• Coordinate training activities with operational and learning stakeholders.
• Support delivery of required operational compliance training.
• Ensure established training programs are followed consistently.
• Maintain accurate and current training documentation.
• Monitor completion of daily training expectations.
• Support training requirements associated with operational changes.

Learning Performance and Development Track

Track learner performance to understand development needs and identify opportunities for improvement.

• Monitor learning curves and quality performance.
• Analyze training-related performance indicators.
• Identify development gaps affecting individuals or groups.
• Implement appropriate performance improvement initiatives.
• Develop plans to address identified learning needs.
• Monitor whether training interventions contribute to improved performance.
• Help maintain consistent standards across operational teams.

Training Content Development

Create and maintain training materials that support effective learning and operational adoption.

• Develop training documents for operational programs.
• Use Articulate 360 to support training content development.
• Use Photoshop where appropriate for learning materials.
• Create and edit video-based training content.
• Update existing training documentation when processes change.
• Design materials that communicate operational requirements clearly.
• Keep training resources aligned with current processes and expectations.

Process Change and Site Adoption

Partner with program managers and leadership teams to support the implementation of process changes.

• Coordinate training requirements for process changes.
• Update learning materials to reflect revised procedures.
• Support tactical and strategic learning projects.
• Monitor adherence to established training programs.
• Work with leadership teams to reinforce standard work.
• Help close knowledge gaps that could affect successful process adoption.

Training Analytics and Reporting

Develop internal dashboards to monitor training activity, performance and key indicators.

• Create dashboards for training progress and KPIs.
• Maintain accurate learning performance information.
• Track training completion and progress.
• Prepare information for daily leadership calls.
• Report training KPIs during weekly leadership discussions.
• Use performance information to identify areas requiring additional learning support.

Stakeholder Collaboration

The position requires regular coordination across Amazon last mile operations and the Learning Department.

The Learning Specialist will work with the Country Learning and Development Manager, Operations Managers, Area Managers, Production Assistants, Delivery Service Provider Managers, dispatchers, drivers, Sort Associates, program managers and leadership teams to coordinate training requirements and support operational performance.

Basic Qualifications

• Fluent spoken, written and reading proficiency in English.
• Experience as a trainer with the ability to manage a classroom of learners, or experience developing or delivering training programs across multiple sites or regions.
• Ability to work a flexible schedule, shift or work area, including weekends, nights and holidays.

Preferred Qualifications

• Experience in logistics, or experience in an operational role.

Key Skills

• Training facilitation.
• Classroom management.
• Learning and development.
• Training program coordination.
• Operational compliance training.
• Learning performance tracking.
• Training needs analysis.Performance improvement.
• Training content development.
• Articulate 360.
• Adobe Photoshop.
• Video editing.
• Training documentation.
• Dashboard development.
• KPI monitoring and reporting.
• Process change implementation.
• Stakeholder coordination.
• Operational training support.

Role Impact

The AMZL Trans Learning Specialist helps maintain the knowledge and training standards required for consistent last mile operations.

By connecting learning activities with operational performance, the role supports workforce development, compliance training, process adoption and measurable improvements in learner performance.

The position requires someone comfortable delivering training directly to operational teams while also managing documentation, analyzing performance information and coordinating learning initiatives across multiple stakeholder groups.

Working Requirements

The successful candidate must be able to work a flexible schedule according to operational requirements, including weekends, nights and holidays.

Workplace Inclusion

Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.

About the Company

This Amazon vacancy is associated with Q-Express Documents Transport - G25. The AMZL Trans Learning Specialist will work within the Learning Department to support training delivery, operational compliance, employee development and process adoption across Amazon last mile operations.