Learning & Development Executive

Confidential; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Confidential, a diversified luxury group with premium retail exposure, seeks an Learning & Development Executive to design, deliver, and administer programmes across brands and stores. You will support the full learning cycle from needs analysis to content creation through facilitation, LMS administration, analytics, and store engagement.

This hands-on role offers broad exposure across brands and regions, requiring 3–5 years in retail L&D, strong instructional design, data analytics, and

Qualifications

• 3–5 years of practical Learning and Development experience in frontline retail settings.
• Experience with L&D in multi-brand environments and in-store training delivery.
• Hands‑on LMS administration, needs analysis, ADDIE or equivalent, and evaluation methods.

Responsibilities

• Design, deliver, and administer programmes across retail brands and stores.
• Support full learning cycle: needs analysis, content creation, facilitation, LMS admin, analytics.
• Coordinate training logistics across stores and malls and track participation and outcomes.
• Create engaging learning materials, decks, guides, and bite‑sized digital content.

Skills

Learning & Development

Retail L&D

Instructional design

LMS administration

Data analytics

PowerPoint

Excel

English communication

Arabic beneficial

Tools

LMS platforms

Video/content authoring tools

ADDIE/Kirkpatrick

PowerPoint

Excel

Job description

We are a diversified group with retail and other business interests, operating in a fast-moving luxury and premium environment. Our retail teams represent multiple brands across stores and malls, serving customers through strong product knowledge, clientelling, service standards, and consistent frontline execution. Learning and development is a group-level function supporting capability building across businesses, from onboarding and retail fundamentals to leadership development and digital learning. The organization is investing in practical, accessible learning that connects classroom instruction with on-floor application. This role offers visibility across brands, functions, and employee levels while working closely with the Group Head of Learning and Development. Our environment suits people who are energetic, organized, curious, and comfortable building processes and content as the function evolves. We value research-backed ideas, thoughtful experimentation, reliable execution, and the ability to build trust with store teams, brand managers, HR colleagues, and business stakeholders.

About the Role

The Learning and Development Executive will work directly with the Group Head of Learning and Development to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from training needs analysis and content creation through facilitation, LMS administration, analytics, and store engagement. The role combines classroom and in-store delivery with practical coordination across brands, stores, malls, trainers, and attendees. You will help develop frontline product knowledge, clientelling, service standards, onboarding, leadership, and digital learning. This is a visible, hands‑on opportunity for an early-career L&D professional to build broad experience in a luxury and premium retail environment while contributing research‑backed ideas and AI-enabled learning approaches.

Key Responsibilities

• Facilitate classroom and in-store programmes covering retail fundamentals, product knowledge, clientelling, service standards, onboarding, leadership, and other capability priorities across brands.
• Create training decks, facilitator guides, quick-reference cards, assessments, and bite‑sized digital learning using instructional design principles and adapted brand content.
• Administer the group LMS end‑to‑end, including user management, content uploads, learning‑path assignment, completion tracking, reporting, and reliable learner records.
• Conduct training needs analysis with store managers and brand teams, then translate findings into relevant learning calendars, interventions, and follow‑through plans.
• Support AI-enabled learning content using video‑generation, content‑authoring, chatbot, and other emerging tools while applying research‑backed judgement to improve learning effectiveness.
• Track attendance, feedback, assessment results, and completion rates, producing monthly dashboards and reports that show participation, learning progress, and intervention priorities.
• Coordinate training logistics across stores and malls, including scheduling, venues, manpower, trainers, attendee communication, and dependable programme execution.
• Visit stores regularly to observe standards, gather frontline feedback, reinforce learning on the floor, and connect training activity with customer and business outcomes.
• 3-5 years of Learning and Development experience, including essential retail L&D exposure in frontline, store‑based, or multi‑brand environments; GCC experience is preferred but not mandatory.
• Hands‑on LMS administration experience, with working knowledge of TNI/TNA, ADDIE or equivalent instructional design, adult learning principles, and Kirkpatrick evaluation methods.
• Strong presentation, facilitation, communication, and relationship‑building skills, with confidence engaging frontline associates, managers, store teams, brand leaders, and HR stakeholders.
• Proficiency in PowerPoint and Excel, comfort with data and reporting, and exposure to AI learning tools or demonstrated curiosity about content‑authoring, video, and chatbot technologies.
• Excellent written and spoken English is required; Arabic is an added advantage, alongside a research mindset and willingness to test better ways of learning.

Additional Plus

• Experience with microlearning platforms or bite‑sized digital learning formats is an advantage, particularly where content needs to be accessed quickly by distributed store teams.
• GCC retail experience is preferred, while strong candidates from other markets with relevant multi‑brand or frontline retail training backgrounds will be considered.
• Exposure to luxury or premium retail, clientelling, product knowledge, and service standards will help the candidate contribute quickly in the shop‑floor environment.

What You’ll Bring

• You will bring 3-5 years of practical Learning and Development experience, with retail L&D exposure that demonstrates your ability to understand frontline realities and convert business needs into useful learning. You are comfortable facilitating groups, adapting your style for store associates and managers, and creating an engaging learning experience in classrooms and on the shop floor.
• You understand training needs analysis, instructional design, adult learning, and evaluation,