Learning Associate, Learning and Development

Amazon; Dubai; On-site; AED 156,000 - 257,000; Full time

Job summary

Q-Express Documents Transport seeks a Trainer to coordinate and execute training for all process paths in the Fulfillment Center. You will evaluate and refine processes to improve learning effectiveness and production, driving successful training plans and supporting the workforce.

The role requires supervising instructors, updating training records, and delivering MEATR-aligned coaching. Strong data analysis will inform continuous improvement in NH learning experiences.

Qualifications

• Proficient spoken and written English.
• Excellent communication and presentation skills.
• Experience with Microsoft Office suite.

Responsibilities

• Coordinate training across all Fulfillment Center process paths.
• Deliver instructor training, observation and coaching to MEATR standards.
• Maintain training records and ensure MEATR materials meet standards.
• Analyze data to improve NH learning experience and outcomes.

Skills

Communication

Presentation

Education

Graduate/Postgraduate

Tools

Microsoft Office

Job description

Description

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Prerequisite

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the MEATR standard
• Ensure training records are kept up to date through the console
• Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• All tests/ audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support MEATR level projects with feedback and improvements

Basic Qualifications

• Experience with written and verbal communication and presentation
• Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

• Speak, write, and read fluently in English
• Graduate/Post Graduate

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Company

Q-Express Documents Transport

Job ID: A10499510