Learning Associate, Learning and Development

Q-Express Documents Transport; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Amazon in Dubai is seeking a Trainer to coordinate and execute training for all process paths in the Fulfillment Center. You will assess and refine processes to improve learning and production across departments.

Responsibilities include driving training plans, managing training records, supporting new hires, and collaborating with operations to close skill gaps. Fluency in English is required for effective communication and training delivery.

Qualifications

• Must have strong written and verbal communication and presentation skills.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Graduate or postgraduate degree required.

Responsibilities

• Coordinate and execute training for all process paths in the Fulfillment Center.
• Evaluate and refine processes to improve learning and production across departments.
• Drive training plans and support new hire performance; maintain training records.
• Collaborate with operations to address skill gaps and organize instructor assignments.

Skills

Written and verbal communication

Presentation

English fluency

Education

Graduate/Post Graduate

Tools

Excel

Word

PowerPoint

Outlook

Job description

• Experience with written and verbal communication and presentation
• Experience using Microsoft Office Excel Word PowerPoint Outlook The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce
• Prerequisite Willing to work flexible schedules shifts Act as a supervisor for Instructors and Peer Trainers with new hires Deliver Instructor training observation and coaching to the MEATR standard Ensure training records are kept up to date through the console Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience Use and analyze data on a daily basis to improve NH learning experience Feedback to Instructors and Peer Trainers on their delivery and new hire NH groups performance All tests audits are completed and responses are tracked Organize Instructors assignment and monitor cross training for the operations to support peak skill requirements Work with operations on a skill matrix to highlight gaps for critical role training Support operations with the delivery of critical role training Improve processes from gathering feedback and analyzing data Support the recruitment of Instructors and Peer Trainers Attend meetings when required and provide information required Work in partnership with the agency managers to improve new hire performance Support MEATR level projects with feedback and improvements
• Speak, write, and read fluently in English
• Graduate/Post Graduate

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