Lead Training Manager, Visitor Operations

BLR WORLD; Abu Dhabi; On-site; AED 210,000 - 330,000; Full time

Job summary

BLR WORLD is recruiting a Training Manager (Visitor Operations) in Abu Dhabi, UAE, to lead learning and development for a major front-of-house contract at a premier cultural destination.

You will design and deliver induction, training, and performance development programs, manage competency frameworks, and ensure audit-ready training records while aligning with client requirements and site policies.

Qualifications

• Bachelor's degree in Human Resources, Education, Hospitality Management, or a related field.
• Minimum 5 years' experience in learning & development, including at least 2 years managing training in hospitality, cultural institutions, visitor attractions, or facilities/managed services.
• Fluent English, written and spoken.
• Proven experience designing induction and training programs in a client-contracted (KPI-driven) environment, including maintaining audit-ready training evidence.

Responsibilities

• Design, deliver, and continuously improve induction, training, and performance development programs.
• Maintain auditable training records and evidence for contractual compliance.
• Coordinate with client representatives, HR, and subcontractors to align learning initiatives.

Skills

Fluent English

English fluency

Education

Bachelor's degree in Human Resources, Education, Hospitality Management, or related field

Job description

BLR WORLD is recruiting a Training Manager (Visitor Operations) in Abu Dhabi, UAE, to lead learning and development for a major front-of-house contract at a premier cultural destination.

You will design and deliver induction, training, and performance development programs, manage competency frameworks, and ensure audit-ready training records while aligning with client requirements and site policies.