Lead Revenue Protection & Ticket Inspectors

Keolishyderabad; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Keolishyderabad is seeking an experienced Ticket Controller lead to manage a team of Inspectors focused on revenue protection and deterrence of fare evasion. You will oversee fines, reporting, and enforcement of travel by-laws across trains and stations in a busy transit network.

You will work closely with Station Masters, OCC Security, and Dubai Police as required, ensuring safe, efficient passenger service and high-quality customer support in a dynamic environment.

Qualifications

• Minimum 3 years in transit ticket control or similar role.
• At least 1 year of supervisory experience.
• Experience countering fare evasion and investigating offences.

Responsibilities

• Oversee and lead Ticket Inspectors to protect revenue and deter fare evasion.
• Maintain Fine/Revenue databases and generate daily/weekly/monthly reports.
• Issue penalty fares for violations and enforce travel by-laws.
• Coordinate with Station Masters, OCC Security and Dubai Police as needed.
• Provide high-quality customer service and handle escalations.
• Design inspection patterns and deploy inspectors across trains and stations.
• Support Incident Investigators with information and evidence when needed.
• Assist Revenue Protection Manager with strategy and planning.

Skills

Ticket inspection

Team leadership

Revenue protection

Report generation

Customer service

Communication

Data analysis

Education

Bachelor's degree or higher in relevant field

Tools

S-Tafteesh device

Job description

Keolishyderabad is seeking an experienced Ticket Controller lead to manage a team of Inspectors focused on revenue protection and deterrence of fare evasion. You will oversee fines, reporting, and enforcement of travel by-laws across trains and stations in a busy transit network.

You will work closely with Station Masters, OCC Security, and Dubai Police as required, ensuring safe, efficient passenger service and high-quality customer support in a dynamic environment.