Transit Revenue Protection Lead & Ticket Inspector

Keolis.MHI; United Arab Emirates; On-site; AED 90,000 - 120,000; Full time

Job summary

KEOLIS in Dubai seeks an experienced Ticket Controller to oversee and lead the Revenue Protection team, ensuring compliance with by-laws and deterring fare evasion. The role involves managing fine databases, daily/weekly/monthly reporting and coordinating with security and police when needed.

The candidate should have 3+ years in public transport ticket control, supervisory experience, and a degree or higher diploma in a related field.

Qualifications

• Good literacy and numeracy skills required for the role.
• Ability to understand complex systems and possess good IT skills.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
• Abilities to work unsupervised, self-motivated and customer focus.
• A mature, proactive and responsible approach to work with initiative and problem-solving capability.
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
• Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment

Responsibilities

• Oversee, manage and lead the Ticket Inspectors and Revenue Protection activities.
• Maintain fines database and generate daily, weekly and monthly reports.
• Issue penalty fares for fare evasion and by-law violations where necessary.
• Enforce revenue protection procedures and by-laws and coordinate with relevant authorities.
• Provide quality customer service during all interactions.
• Perform ticket inspection on trains and stations using the S-Tafteesh device to verify ticket validity.

Skills

IT skills

Organizational skills

Multi-tasking

Customer focus

Communication

Team coordination

Education

Degree in related field

Higher diploma

Tools

Ticket inspection device

Job description

KEOLIS in Dubai seeks an experienced Ticket Controller to oversee and lead the Revenue Protection team, ensuring compliance with by-laws and deterring fare evasion. The role involves managing fine databases, daily/weekly/monthly reporting and coordinating with security and police when needed.

The candidate should have 3+ years in public transport ticket control, supervisory experience, and a degree or higher diploma in a related field.