Rail Passenger Information Lead

Etihad Rail Operating Companies; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Etihad Rail Operating Companies is seeking a Passenger Information Controller to oversee critical information for passenger train operations and maintenance. You will ensure data accuracy, coordinate disruptions, and act as a liaison among passengers and internal/external stakeholders.

The role emphasizes rapid communication, collaboration with customer service teams, and proactive information management to support service quality and safety.

Qualifications

• Diploma or equivalent in information management, business admin, engineering, or related field.
• Experience in information management or customer service roles in railway/transport is preferred.
• Fluent in English and Arabic; strong interpersonal skills.

Responsibilities

• Maintain a robust system for collecting, organizing, and storing information related to passenger train operations and maintenance.
• Ensure precise input of critical information into databases and systems.
• Communicate service readiness or disruptions to passengers, teams, and external partners.
• Coordinate with Customer Service Delivery and Call Center to ensure swift information exchange and seamless communication.

Skills

English-Arabic fluency

Interpersonal skills

Information management software

Analytical mindset

Organizational & time management

Education

Diploma or equivalent (information management / admin)

Tools

Information management tools

Job description

Etihad Rail Operating Companies is seeking a Passenger Information Controller to oversee critical information for passenger train operations and maintenance. You will ensure data accuracy, coordinate disruptions, and act as a liaison among passengers and internal/external stakeholders.

The role emphasizes rapid communication, collaboration with customer service teams, and proactive information management to support service quality and safety.