Guest Service Executive – Concierge – Conrad Abu Dhabi Etihad Tower

Careers at UAE; Abu Dhabi; On-site; AED 70,000 - 120,000; Full time

Job summary

Conrad Abu Dhabi Etihad Tower is seeking a Guest Service Executive in its Concierge team. You will act as a liaison between guests and hotel departments, providing information on local attractions and arranging services to ensure guest satisfaction.

You must communicate effectively in English, handle inquiries with poise, and assist with transportation and activity arrangements in a fast-paced hotel environment.

Qualifications

• Proven ability to provide high-quality guest service.
• Ability to handle conflicts with tact and diplomacy.
• Good listening skills and comprehension of English instructions.
• Basic math and calculator use for transactions or pricing.
• Awareness and composure in emergencies and busy situations.

Responsibilities

• Greet guests with a welcoming, professional demeanor.
• Answer calls, input messages, and arrange transportation for guests.
• Arrange and confirm recreation, business and dining activities for guests.
• Respond to guest complaints and resolve issues calmly and efficiently.

Skills

Guest service excellence

Patience & diplomacy

English listening/comprehension

Basic math/calculator skills

Emergency awareness

Job description

Guest Service Executive – Concierge – Conrad Abu Dhabi Etihad Tower

A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assist in transportation, facilitate other services not offered by hotel in particular.

What will I be doing?

As a Guest Service Executive, you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions or meeting rooms, car rentals and airline shuttle service, etc., according to individual needs.
• Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested. Arrange transportation for the guests.
• Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
• Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!