Laundry Operations Lead – Hotel Hygiene & Guest Service

RIXOS; Ras Al Khaimah; On-site; AED 89,000 - 134,000; Full time

Job summary

Rixos Al Mairid in Ras Al Khaimah is seeking a Laundry Supervisor to oversee daily laundry operations, including washing, drying, ironing and distribution, ensuring the highest hygiene and quality standards. The role requires leading a team of attendants, ensuring safety compliance, and maintaining efficient workflow to support guest satisfaction.

Ideal candidates have 2–4 years in hotel or commercial laundry with at least 1 year in a supervisory role, and education in hospitality or textile

Qualifications

• High school diploma or equivalent required; hospitality or textile management certification a plus.
• Minimum 2–4 years in hotel or commercial laundry; at least 1 year in a supervisory role.
• Strong knowledge of laundry chemicals, fabric care and machine operation.

Responsibilities

• Lead and coordinate the activities of laundry attendants to ensure efficient operation and high-quality service.
• Oversee the entire laundry process including sorting, washing, drying, ironing and folding to meet cleanliness and presentation standards.
• Monitor and report on the maintenance of all laundry equipment to engineering for timely repairs.
• Conduct regular quality checks on linens and uniforms before distribution to ensure company standards.
• Monitor stock levels of detergents and supplies and manage storage and usage.
• Coordinate guest laundry, dry cleaning and pressing services, ensuring timely delivery and handling special requests.
• Implement eco-friendly practices to reduce water and energy usage and chemical waste.
• Ensure hygiene, safety and infection-control standards are followed in all laundry processes.
• Provide training to attendants on proper operation, safety protocols and guest service excellence.
• Collaborate with housekeeping to ensure smooth linen distribution and cross-department coordination.
• Maintain accurate records of operations, equipment maintenance logs and performance metrics.

Skills

Team supervision

Laundry operations

Equipment maintenance

Quality control

Stock management

Guest services

Sustainability practices

Safety & hygiene

Training & development

Communication

Education

High school diploma or equivalent

Diploma or certification in hospitality or textile management

Tools

Laundry machinery (washing machines, dryers)

Job description

Rixos Al Mairid in Ras Al Khaimah is seeking a Laundry Supervisor to oversee daily laundry operations, including washing, drying, ironing and distribution, ensuring the highest hygiene and quality standards. The role requires leading a team of attendants, ensuring safety compliance, and maintaining efficient workflow to support guest satisfaction.

Ideal candidates have 2–4 years in hotel or commercial laundry with at least 1 year in a supervisory role, and education in hospitality or textile