Last Mile Ops Lead - Real-Time Delivery (UAE)

CargoX; Abu Dhabi; On-site; AED 280,000 - 460,000; Full time

Benefits offered by this job

Competitive UAE package

AI tool subscriptions

Ownership of UAE fulfilment metrics

Job summary

CargoX in Abu Dhabi is building autonomous delivery operations and seeks a hands-on Operations & Fulfilment Lead. You will own live delivery performance, standardize processes, and drive fixes through close collaboration with product and engineering teams.

With 3–5 years in relevant delivery operations, you will build real-time dashboards, monitor metrics, and lead a small team from day one, ensuring on-time landings and high customer satisfaction across the UAE market.

Qualifications

• 3–5 years in last-mile delivery or related field.
• Ability to decompose a messy operation and make it repeatable.
• Track record of moving a measurable metric with a compelling story.
• Proficient in SQL and BI to pull and slice data.
• Experience building dashboards or prototypes with AI tools.
• Hands-on UAE/GCC operation experience.
• Fluent English; based in Abu Dhabi or willing to relocate.

Responsibilities

• Own on-time delivery rate, fulfilment success rate, vehicle utilisation, exception rate and MTTR metrics.
• Establish fulfilment standards and SOPs for field and service teams.
• Real-time monitoring and an escalation model with root-cause documentation.
• Translate field problems into prioritized, evidence-backed asks for product and engineering and drive fixes.

Skills

Last-mile delivery

SQL and BI

AI tools

Team leadership

Problem solving

Tools

Dashboard tools

Job description

CargoX in Abu Dhabi is building autonomous delivery operations and seeks a hands-on Operations & Fulfilment Lead. You will own live delivery performance, standardize processes, and drive fixes through close collaboration with product and engineering teams.

With 3–5 years in relevant delivery operations, you will build real-time dashboards, monitor metrics, and lead a small team from day one, ensuring on-time landings and high customer satisfaction across the UAE market.