L1 IT Helpdesk Specialist - Windows/macOS & Remote Support

BlackStone eIT; United Arab Emirates; On-site; AED 67,000 - 134,000; Full time

Job summary

BlackStone eIT is seeking an experienced IT Support / Service Desk Specialist in the United Arab Emirates to provide first-line technical support to end users, troubleshoot hardware and software, and manage incidents with timely resolution. Fluency in Arabic and English is preferred for effective communication.

The role requires hands-on experience supporting Windows and macOS, end-user devices, and standard business applications.

Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• 2+ years hands-on IT Support / Service Desk experience; 3–5+ years preferred.
• Strong experience with Windows/macOS and end-user devices.

Responsibilities

• Provide L1 IT support to end users through remote and onsite channels.
• Log, classify, prioritize, and resolve incidents via ITSM/ticketing system.
• Hands-on support for Desktops, laptops, printers, and mobile devices.
• Troubleshoot basic TCP/IP, DNS, DHCP, and connectivity issues.
• Support password resets, access requests, authentication, and account issues.
• Install, configure, update, and patch software and devices.
• Maintain IT asset records and support equipment tracking.
• Support onboarding for new employees and follow ITSM workflows.
• Escalate complex incidents with full troubleshooting documentation.
• Document steps and solutions in the knowledge base.
• Identify recurring issues and suggest service improvements.
• Provide remote end-user support as needed.

Skills

Windows/macOS

ITSM

Remote support

Networking basics

End-user devices

Arabic/English comms

Education

Diploma/Bachelor in IT

Tools

ManageEngine

Job description

BlackStone eIT is seeking an experienced IT Support / Service Desk Specialist in the United Arab Emirates to provide first-line technical support to end users, troubleshoot hardware and software, and manage incidents with timely resolution. Fluency in Arabic and English is preferred for effective communication.

The role requires hands-on experience supporting Windows and macOS, end-user devices, and standard business applications.