Junior Customer Service Executive

Hobber Advertising LLC; Abu Dhabi; On-site; AED 28,000 - 39,000; Full time

Job summary

Hobber Advertising LLC in Abu Dhabi is seeking a friendly Junior Customer Service Executive to be the first point of contact for clients, handling inquiries and coordinating with internal teams to ensure a smooth, professional experience for every client.

The ideal candidate has at least 2 years of customer service experience, strong English communication, and solid computer skills to manage multiple tasks in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience.
• Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong written and spoken English.
• Proficiency in Microsoft Office.

Responsibilities

• Respond to client inquiries via phone, email, WhatsApp, and in person promptly and professionally.
• Provide accurate information about the company’s advertising products and services.
• Prepare and send quotations, follow up on approvals, and confirm orders.
• Coordinate with design, production, and sales to meet client requirements on time.
• Keep clients updated on order and project status.
• Handle complaints and escalate complex issues to the relevant team.
• Maintain accurate client records, order details, and communications logs.
• Follow up on pending payments, approvals, and deliveries.
• Assist the team with administrative and data-entry tasks.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Teamwork

Education

Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field

Tools

Microsoft Office

Job description

Junior Customer Service Executive Hobber Advertising LLCWe are looking for a friendly, organized, and motivated Junior Customer Service Executive to join our team. The ideal candidate will be the first point of contact for our clients, handling inquiries, coordinating with internal teams, and making sure every customer has a smooth and professional experience with us.The candidate should have a minimum of 2 years of customer service experience, good communication skills, a customer-first attitude, and solid computer skills.

Key Responsibilities

• Respond to client inquiries received by phone, email, WhatsApp, and in person in a prompt and professional manner.
• Provide accurate information about the company’s advertising products and services.
• Prepare and send quotations, follow up on client approvals, and confirm orders.
• Coordinate with the design, production, and sales teams to make sure client requirements are met on time.
• Keep clients updated on the status of their orders and projects.
• Handle client complaints and feedback politely and escalate complex issues to the relevant team.
• Maintain accurate client records, order details, and communication logs.
• Follow up with clients on pending payments, approvals, and deliveries.
• Support the team with basic administrative and data entry tasks.

Desired Candidate Profile

Required Skills & Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum 2 years of experience in customer service, sales support, or a similar role.
• Good written and spoken English.
• Good communication and interpersonal skills.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to handle multiple tasks and meet deadlines.
• Strong attention to detail and follow-up skills.
• Willingness to learn and grow in a fast-paced environment.

Preferred Skills

• Previous customer service experience in the UAE.
• Knowledge of Arabic in addition to English.
• Experience working in an advertising, technology, marketing, or media company is an advantage.
• Familiarity with CRM tools or order management systems.

Personal Qualities

• Polite, patient, and professional.
• Positive attitude and a strong customer-service mindset.
• Reliable, responsible, and well organized.
• Able to work independently and as part of a team.
• Good problem-solving skills and ability to stay calm under pressure.

SalaryAED 2,500 – 3,500 per month (based experience and qualifications)

What to Include in Your Application

• Updated CV / Resume
• Details of relevant customer service experience
• Educational qualifications
• Current visa status
• Availability to join
• Work Location: In person — Abu Dhabi, UAE
• Job Type: Full-time