Jazz Bar Server | Guest Experience & Upselling

AccorHotels Middle East; Dubai; On-site; AED 36,000 - 72,000; Full time

Job summary

Brasssmith Jazz Bar at Novotel World Trade Centre Dubai is seeking an experienced Bar Waitress to warmly welcome guests and provide high standards of bar service in line with Accor’s brand. You will manage floor service, assist with seating, and upsell to boost guest satisfaction and outlet revenue.

The role requires guest-focused service, excellent communication, and the ability to multitask during live entertainment events. Join a diverse, vibrant team in a premier hotel setting.

Qualifications

• Experience as a bartender in a hotel or hospitality setting is preferred.
• Guest-focused and upselling oriented; comfortable performing during live entertainment.
• Excellent customer service and communication skills.
• Able to work efficiently in a fast-paced environment and multitask.
• Strong attention to detail in preparing and serving drinks.
• Understanding of responsible alcohol service practices and regulations.
• Flexible to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcomes guests and delivers attentive, personalized service reflecting Brasssmith’s premium jazz-bar concept and Accor standards.
• Manages dedicated floor service and assists with hostessing and seating when required.
• Contributes to guest satisfaction, repeat visits and outlet revenue through service and upselling.
• Welcomes, seats and engages guests with a friendly, professional approach.
• Provides attentive service, responds to requests and follows up on guest feedback.
• Introduces Brasssmith’s menu, promotions and live entertainment; recognizes returning guests.
• Prepares tables and service stations; takes orders, serves food and drinks, clears and follows up.
• Coordinates with bartenders and kitchen for accurate, timely service, allowing bartenders to focus on beverage production.
• Adapts floor service to reservations, busy nights, private events and live performances.
• Maintains clean, well-presented guest and service areas before, during and after service.
• Recommends suitable beverages, food and promotions to increase average guest spend.
• Builds guest loyalty through product knowledge and consistently personalized service.
• Follows POS, order-taking, billing and opening/closing procedures.
• Handles glassware and equipment carefully; reports shortages, breakages and defects.
• Supports briefings, stock counts and event setup when required.
• Supports monthly attendance, guest trackers, loyalty trackers, entertainment attendance, required for internal communication meetings.
• Follows HACCP, food safety, personal hygiene and hotel security procedures.
• Uses equipment safely and reports hazards or incidents promptly.
• Supports Accor environmental commitments through energy saving, recycling and waste reduction.

Skills

Customer service

Communication

Upselling

Multitasking

Attention to detail

Alcohol service knowledge

Flexibility

Job description

Brasssmith Jazz Bar at Novotel World Trade Centre Dubai is seeking an experienced Bar Waitress to warmly welcome guests and provide high standards of bar service in line with Accor’s brand. You will manage floor service, assist with seating, and upsell to boost guest satisfaction and outlet revenue.

The role requires guest-focused service, excellent communication, and the ability to multitask during live entertainment events. Join a diverse, vibrant team in a premier hotel setting.