Italian-Speaking Partner Performance Manager

Q-Express Documents Transport - G25; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Amazon is seeking a Partner Performance Manager to drive partner success and operational excellence, ensuring compliance and collaborating with internal teams to enhance customer experience. The role requires leadership across complex operations, data-backed decision making, and a proactive, ownership-driven approach.

The position involves engaging with external partners, vendors, and stakeholders globally, with travel estimated around 30%.

Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing.
• Experience analyzing data to identify performance drivers.
• Experience in client or vendor facing roles with relationship management and negotiation skills.

Responsibilities

• Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems
• Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession; Sharing operational and quality best practice across the Amazon Customer Service network
• Support contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation
• Based on EU and global data privacy regulation, develop and implement standards, mechanisms and create governance to simplify complex processes and optimize for customer experience, security, and compliance aspects
• Ensure compliance to Amazon security standards and develop business continuity plans and project manage new implementations
• Demonstrate ownership, not shying away from rolling up your sleeves to get things done
• Significant international travel required (roughly 30%)

Skills

Stakeholder relationship management

Data-driven decision making

Vendor management

Project management

Regulatory compliance

Education

Bachelor's degree in management, business administration, economics, engineering, marketing

Job description

Amazon is seeking a Partner Performance Manager to drive partner success and operational excellence, ensuring compliance and collaborating with internal teams to enhance customer experience. The role requires leadership across complex operations, data-backed decision making, and a proactive, ownership-driven approach.

The position involves engaging with external partners, vendors, and stakeholders globally, with travel estimated around 30%.