Global Partner Training Ops Lead

Training Operations Specialist (12 month fixed term contract); Dubai Emirate; On-site; AED 156,240 - 245,520; Full time

Job summary

Amazon Web Services is seeking a Training Operations Specialist on a 12-month fixed-term contract to orchestrate the day-to-day operations of our Emerging Markets partner trainings across EMEA. The role requires strong organizational and communication skills and the ability to work autonomously in a fast-paced environment.

You will coordinate venues and instructors, manage registrations, handle invoicing and surveys, and produce regular reports while coordinating with legal, finance, and partner

Qualifications

• Minimum of three years of experience in a training operations role.
• Experience in a fast-paced, multinational technology company.
• Strong written and verbal English and Arabic communication skills.

Responsibilities

• Schedule training classes in locations across EMEA.
• Liaise with students to accept registrations, confirm bookings and manage cancellations/changes.
• Manage inbound communications including partner concerns.
• Assist with Accounts Payable and Accounts Receivable functions for creation of vendor POs and invoicing.
• Manage creation of new training surveys using internal tools.
• Review class evaluations, compile results for evaluation reports.
• Regular reporting (weekly or monthly): certification and accreditation metrics, number of individuals, revenue, royalties, evaluation results.
• Support with Partner Training Cases received from partners with queries and information requests.
• Keep up-to-date with the different platforms and tools we work with, such as Sharepoint, Instructor Calendar, tracking and report various tracking and reporting spreadsheets and BI tools.
• Liaise with Partner Development Managers to support onsite opportunities training engagements: contracting, student registrations and class logistics, dates and instructor availability, paperwork completion.
• Liaise with Instructor Partner Development Managers and Partner Success Managers to support instructors’ ramp-up and weekly scheduling and reports.
• Support partner training events in connection with marketing e.g. coordinating presenters and internal communications, tracking attendance and collecting feedback.
• Manage the intranet page for the EMEA partner trainings.

Skills

Organisational skills

Communication skills

Proactive

Ambiguity tolerance

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

Salesforce

Tableau

LMS

Job description

Amazon Web Services is seeking a Training Operations Specialist on a 12-month fixed-term contract to orchestrate the day-to-day operations of our Emerging Markets partner trainings across EMEA. The role requires strong organizational and communication skills and the ability to work autonomously in a fast-paced environment.

You will coordinate venues and instructors, manage registrations, handle invoicing and surveys, and produce regular reports while coordinating with legal, finance, and partner