IT & Technical Support

algahwaalarabiya; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employment visa and UAE Labour Law ben

Career growth opportunities

Job summary

Al Gahwa Al Arabiya in Abu Dhabi urgently seeks an experienced IT Technical Support Engineer to deliver end-to-end support for hardware, software, networking, and business applications. You will install, configure, and maintain systems, manage email domains, and ensure reliable IT operations for the company.

The ideal candidate has 3–5 years of hands-on experience, a degree in IT, and strong troubleshooting, communication, and customer-service skills.

Qualifications

• 3 to 5 years of IT technical support experience.
• Bachelor’s degree or diploma in IT or related field.
• Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM).
• Experience with networking (TCP/IP, routers, switches, firewalls, VPNs).
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide technical support for hardware, software, networking, and IT systems.
• Configure and manage email domains, email accounts, and related services.
• Handle system integration and troubleshoot connectivity issues between business applications.
• Install, configure, and maintain operating systems, software applications, and business tools.
• Set up, monitor, and maintain LAN/WAN networks, Wi-Fi, routers, switches, and network devices.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues.
• Monitor system performance and ensure maximum uptime and security.
• Perform regular system updates, backups, and preventive maintenance.
• Support users by resolving technical issues in a timely and professional manner.
• Coordinate with third-party vendors and service providers when required.
• Maintain IT documentation, asset inventory, and technical records.
• Ensure compliance with company IT policies and cybersecurity best practices.

Skills

Technical support

Networking

Email domain configuration

System integration

Windows OS

Troubleshooting

Education

Bachelor's degree in IT or related

Tools

Microsoft 365

Google Workspace

DNS

VPNs

Firewalls

Job description

Al Gahwa Al Arabiya is urgently seeking a skilled and proactive IT Technical Support professional to join our team immediately. We are looking for an experienced candidate who can provide end-to-end technical support, manage IT infrastructure, and ensure the smooth operation of all business systems and networks.

Key Responsibilities

• Provide technical support for hardware, software, networking, and IT systems.
• Configure and manage email domains, email accounts, and related services.
• Handle system integration and troubleshoot connectivity issues between business applications.
• Install, configure, and maintain operating systems, software applications, and business tools.
• Set up, monitor, and maintain LAN/WAN networks, Wi-Fi, routers, switches, and network devices.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues.
• Monitor system performance and ensure maximum uptime and security.
• Perform regular system updates, backups, and preventive maintenance.
• Support users by resolving technical issues in a timely and professional manner.
• Coordinate with third-party vendors and service providers when required.
• Maintain IT documentation, asset inventory, and technical records.
• Ensure compliance with company IT policies and cybersecurity best practices.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Proven 3 to 5 years of experience as an IT Technical Support Engineer or in a similar role.
• Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related email services).
• Experience with system integration, software installation, and troubleshooting.
• Good understanding of networking, including TCP/IP, routers, switches, firewalls, VPNs, and wireless networks.
• Experience supporting Windows operating systems and common business applications.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage multiple technical tasks efficiently.
• Candidates who can join immediately will be given preference

What We Offer

• Competitive salary based on qualifications and experience.
• Employment visa and benefits as per UAE Labour Law.
• Professional and collaborative work environment.
• Opportunities for career growth and development.