IT Systems Engineer

Black Box; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking an IT professional to design, implement, and support enterprise storage solutions. The ideal candidate will have 5-7 years of experience in supporting Windows environments, strong project management skills, and the ability to troubleshoot complex issues. This role requires a Bachelor's degree in CIS and offers opportunities for growth in a diverse work environment.

Benefits

Diversity and equal opportunity employment

Qualifications

• 5-7 years supporting enterprise systems.
• Experience with Active Directory design, migration, setup, and implementation.
• Ability to travel approximately 10% of the time.

Responsibilities

• Design, implement, administer, and support enterprise storage solutions.
• Troubleshoot and resolve hardware and software issues.
• Manage project deadlines and communicate proactively.

Skills

Windows Server platforms knowledge

IIS

Exchange Server

VMWare

Active Directory

Microsoft Office 365

Project management

Communication skills

Analytical skills

Education

Bachelor's degree in CIS or equivalent

Tools

Microsoft Office

Job description

Job Responsibilities :

• Design, implement, administer, and support enterprise storage solutions.
• Lead, coordinate, and participate in process improvements for Windows environments.
• Support application development teams throughout project lifecycles.
• Troubleshoot and resolve hardware and software issues, including enterprise data servers.
• Ensure Windows servers comply with policies, standards, licensing, and configuration guidelines.
• Define and perform system backups and recovery procedures, monitor performance, and tune systems.
• Monitor system performance; provide reports and statistics.
• Recommend and implement modifications to Windows Infrastructure, including Exchange, VMWare, and IIS, to enhance efficiency and reliability.
• Establish and enforce security policies, procedures, and technologies for Windows systems.
• Manage project deadlines and communicate proactively with team members and management.
• Stay updated on new products, services, protocols, and standards in IT.
• Develop and maintain Disaster Recovery procedures for Windows infrastructure.
• Create and maintain documentation related to Windows infrastructure and applications.
• Deploy updates, patches, and service packs following best practices.
• Support and maintain the Enterprise Backup environment.
• Perform additional duties as assigned.

Skills, Knowledge, Abilities :

• Knowledge of multiple Windows Server platforms, IIS, Exchange Server, and VMWare on various architectures.
• Experience installing, configuring, and maintaining complex Windows systems.
• Experience with Active Directory design, migration, setup, and implementation.
• Experience with Microsoft Office 365 and Exchange Online.
• Knowledge of Microsoft Active Directory Federated Services.
• Ability to work independently and in a team environment.
• Strong research and analytical skills.
• Ability to prioritize and manage multiple projects.
• Project management skills from initiation to completion.
• Ability to handle complex issues and problems.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented.
• Ability to build collaborative relationships.
• Proficient in Microsoft Office and basic mathematical concepts.
• Must have a valid driver’s license and/or passport.
• Willing to work overtime as needed.

Qualifications :

• Bachelor's degree in CIS or equivalent education and experience.
• 5-7 years supporting enterprise systems.
• Additional degrees, certifications, or specific experience as required.
• Ability to travel approximately 10% of the time.

Supervisory Responsibility :

• This position has no supervisory responsibilities.

Physical Environment / Working Conditions :

• List of physical demands and environmental factors, such as standing, walking, sitting, climbing, reaching, talking, hearing, lifting, use of hands, vision requirements, exposure to environmental conditions, etc.

Black Box is a leading technology solutions provider with a mission to accelerate customer business through innovative IT infrastructure solutions. We value relationships, continuous growth, and relevance in the market. With over 2,500 team members across 24 countries, we are committed to diversity and equal opportunity employment.