IT SUPPORT SPECIALIST -UAE

Ngworldgroup; Dubai; On-site; AED 50,778 - 60,822; Full time

Job summary

A prominent global business messaging solutions provider is seeking an IT Support Specialist for their office in Dubai. The role requires expertise in messaging technologies and extensive knowledge in Windows/Linux operating systems. The ideal candidate will possess a bachelor's degree in IT, and have 2-5 years of technical support experience. Responsibilities include providing IT assistance, training users, and ensuring system security. Competitive salary of up to AED 5000, with Friday off and flexible working hours.

Qualifications

• 2-5 years of experience in a relevant field.
• Exceptional ability to provide technical support and resolve queries.
• Advanced knowledge of database maintenance and system security.

Responsibilities

• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Maintaining databases and ensuring system security.

Skills

Technical support expertise

Knowledge of messaging technologies (SMS, SMPP, GSM)

Proficiency in Windows/Linux OS

Good knowledge of networking and database technologies

Excellent communication skills

Education

Bachelor's degree in computer science or information technology

Tools

IT helpdesk software

Job description

A prominent global business messaging solutions provider is looking for an IT Support Specialist for their office based in Dubai.

Job Responsibilities:

Expertise with messaging technologies: SMS, SMPP, GSM

Proficiency in Windows/Linux OS.

Strong technical support experience, ideally within the telecommunications

Good knowledge of networking and database technologies

Excellent written and verbal communication skills; collaborative and keen to share knowledge / mentor

Providing IT assistance to staff and customers.

Training end-users on hardware functionality and software programs.

Resolving logged errors in a timely manner.

Monitoring hardware, software, and system performance metrics.

Maintaining databases and ensuring system security.

Documenting processes and performing diagnostic tests.

Keeping track of technological advancements and trends in IT support.

Requirements:

A bachelor’s degree in computer science, information technology, or similar work experience.

2-5 years of experience in relevant field.

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks.

Ability to determine IT needs and train end-users.

Experience in IT helpdesk software.

Experience in documenting processes and monitoring performance metrics.

Advanced knowledge of database maintenance and system security.

Ability to keep up with technical innovation and trends in IT support.

Salary: Upto AED 5000 – All Inclusive

Working Days: Friday Off – Saturday – 9am to 1pm – Sunday to Thursday – 9am to 6pm