IT Support Specialist Opportunity at ONOV8

AE Jobs; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

AE Jobs is seeking an IT Support Specialist in Dubai to ensure smooth IT operations. The role focuses on VPN management and Microsoft 365 support. Candidates should have over 3 years of experience and proficiency in troubleshooting hardware, software, and network issues.

The ideal candidate will also possess strong problem-solving skills and effective communication. This is a full-time position with immediate start preferred.

Qualifications

• Minimum 3+ years of experience in IT support roles.
• Strong knowledge of VPN setup and troubleshooting.
• Proficiency in Microsoft 365 administration.
• Experience with Windows and/or Mac OS environments.
• Good understanding of networking fundamentals (LAN/WAN, routers, firewalls).

Responsibilities

• Provide technical support for hardware, software, and network‑related issues.
• Manage and troubleshoot VPN connections and remote access.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Maintain and troubleshoot desktops, laptops, and peripheral devices.
• Handle user account setup, permissions, and access management.

Skills

VPN management

Microsoft 365 administration

IT troubleshooting

Problem-solving

Communication skills

Job description

IT Support Specialist Opportunity at ONOV8

ONOV8 is a forward‑thinking technology company delivering innovative IT solutions and digital services, focusing on efficiency and reliability. We support businesses in maintaining secure, scalable, and high‑performing IT environments.

Job Overview

We are seeking a skilled IT Support Specialist to ensure smooth day‑to‑day IT operations. The ideal candidate will have hands‑on experience in VPN management, Microsoft 365 administration, and general IT troubleshooting.

Key Responsibilities

• Provide technical support for hardware, software, and network‑related issues.
• Manage and troubleshoot VPN connections and remote access.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Maintain and troubleshoot desktops, laptops, and peripheral devices.
• Handle user account setup, permissions, and access management.
• Monitor IT infrastructure, backups, and security protocols.
• Document technical issues and solutions.
• Coordinate with vendors and service providers when required.

Requirements

• Minimum 3+ years of experience in IT support roles.
• Strong knowledge of VPN setup and troubleshooting.
• Proficiency in Microsoft 365 administration.
• Experience with Windows and/or Mac OS environments.
• Good understanding of networking fundamentals (LAN/WAN, routers, firewalls).
• Strong problem‑solving and communication skills.
• Full‑time, Immediate joiners preferred.
• Ability to work independently and within a team.
• Languages: English (mandatory), Hindi (required).

Location: Dubai, UAE