IT Operations Specialist UAE

Bidease; Dubai; On-site; AED 156,000 - 223,000; Full time

Job summary

Bidease in Dubai is seeking an IT Operations Specialist to support the day-to-day IT needs of our employees, ensuring access, devices, software, and IT processes are managed effectively and securely.

You will onboard and offboard staff, manage Google Workspace/Microsoft 365 licenses, and maintain records, while providing hands-on IT support and applying basic security practices. In Dubai, a proactive, detail-oriented approach is essential.

Qualifications

• 2-4 years of experience in IT support, IT operations, systems administration, or a similar role.
• Fluent in English and Russian.
• Based in and able to work from Dubai office.
• Experience managing user access, SaaS licenses, and company devices.

Responsibilities

• Manage employee access to company systems and adjust permissions as needed.
• Onboard and offboard employees, ensuring accounts and devices are prepared on time.
• Administer software, subscriptions, licenses, and user accounts.
• Maintain accurate access records and review permissions regularly.
• Provide day-to-day IT support for logins, permissions, accounts, laptops, and software.
• Support basic IT security practices including MFA and password policies.
• Manage laptops and company equipment, inventory, setup, repairs, and replacements.
• Handle email groups, shared mailboxes, and related permissions.

Skills

IT support

IT operations

Systems administration

Google Workspace

Microsoft 365

Access controls

MFA

Problem solving

Education

Tools

Google Workspace

Microsoft 365

Job description

Job Description:

We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.

• Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed
• Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time
• Manage company software, subscriptions, licenses, and user accounts
• Maintain accurate access records and regularly review permissions
• Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues
• Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews
• Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements
• Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions
• Document key IT processes and procedures
• Track IT requests and ensure issues are followed up and resolved in a timely manner
• Identify IT or security risks and elevate them when needed
• Support basic system integrations and automation
• Maintain visibility over access, licenses, IT issues, and key security risks
• 2-4 years of experience in IT support, IT operations, systems administration, or a similar role
• Experience working with Google Workspace and/or Microsoft 365
• Experience managing user access, SaaS applications, software licenses, and company devices
• Good understanding of basic IT security principles, including MFA, access controls, and permissions
• Experience supporting both technical and non-technical employees
• Fluency in English and Russian required
• Must be based in and able to work from our Dubai office
• Strong problem-solving skills, with a reliable, detail-oriented, proactive, and organized approach