IT Support Specialist - Global Health Leader, Growth

Rentokil Initial; Dubai; Sur place; AED 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

IT training opportunities

Résumé du poste

Rentokil Boecker, part of Rentokil Initial, seeks an IT Officer to be the first contact for the team’s technical needs in Dubai. You will resolve day-to-day IT issues, set up devices/accounts, and keep IT running smoothly. This hands-on role requires problem-solving, patience, and teamwork.

The position offers exposure to Windows, MS 365, hardware, and networking in a corporate environment, with opportunities to grow within the company.

Qualifications

• Bachelor's degree in IT or related field.
• 2–4 years IT support/coordination experience.
• Strong knowledge of Windows OS, Microsoft 365, networking basics.
• Familiarity with IT asset management and vendor coordination.
• Experience with IT ticketing systems (ServiceNow).
• Excellent communication and multitasking skills.
• Fluent English.
• CompTIA A+ or ITIL Foundation helpful but not required.

Responsabilités

• Serve as first point of contact for IT issues via tickets, email, or in person.
• Diagnose and resolve hardware, software, and network problems.
• Support Windows, Microsoft 365, printers, and business apps.
• Install and maintain desktops, laptops, peripherals, and mobiles.
• Create/manage user accounts and email configurations.
• Escalate unresolved issues to higher support or vendors.
• Record tickets and resolutions in the system.
• Monitor IT inventory and assist onboarding/offboarding.
• Adhere to IT policies and data security standards.
• Liaise between IT, vendors, and internal departments.

Connaissances

IT support

Networking basics

Microsoft 365

Windows OS

Ticketing systems

English fluency

Communication

Vendor coordination

Formation

Bachelor's degree in IT or related field

Outils

ServiceNow

Microsoft 365

Windows OS

IT asset management

Description du poste

Rentokil Boecker, part of Rentokil Initial, seeks an IT Officer to be the first contact for the team’s technical needs in Dubai. You will resolve day-to-day IT issues, set up devices/accounts, and keep IT running smoothly. This hands-on role requires problem-solving, patience, and teamwork.

The position offers exposure to Windows, MS 365, hardware, and networking in a corporate environment, with opportunities to grow within the company.