Senior IT Support Technician – Dubai

CloudTech24 Ltd.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

CloudTech24 Ltd. in Dubai is seeking a customer-focused IT support specialist to join our busy team. The role involves logging requests from customers and staff, assisting remote users, and owning support tickets in a fast-paced environment.

You will work a 9am-9pm or 9pm-9am shift on a 4 days on, 4 days off rota, and communicate clearly with UK-based clients in English. Prior experience supporting English-speaking clients is required.

Qualifications

• 4 years of experience supporting English-speaking clients
• Ability to explain IT issues to non-IT users
• Excellent written and spoken English
• Strong written and verbal communication skills

Responsibilities

• Log requests reported by customers and internal staff via telephone and email
• Assist remote users with technical support issues
• Manage and own support tickets
• Ensure requests are diagnosed and resolved or escalated in a timely manner

Skills

English proficiency

Communication skills

IT support

MS Office

Job description

We are a rapidly growing company supporting global business with outsourced IT and Cyber Security services. We have multiple office locations including operations in UK and Philippines supporting global clients with the majority in UK and USA. Internally we operate in a modern and paperless office environment and leverage leading technologies to ensure optimal business collaboration and operations.

Are you a dedicated and approachable individual, looking for an exciting, varied and rewarding role with options to grow and define your position within an organisation?

We are looking for an individual with a “can do” attitude and an appetite for success.

Job Type: Full time. Working on a shift 9am-9pm or 9pm-9am on a 4 days on, 4 days off rota.

Work Location: In person in our Dubai office.

Email: [e-mail]

Role overview

We are a rapidly growing company supporting global business with outsourced IT and Cyber Security services. We have multiple office locations including operations in UK and Philippines supporting global clients with the majority in UK and USA. Internally we operate in a modern and paperless office environment and leverage leading technologies to ensure optimal business collaboration and operations.

Are you a dedicated and approachable individual, looking for an exciting, varied and rewarding role with options to grow and define your position within an organisation?

We are looking for an individual with a “can do” attitude and an appetite for success.

Job Type: Full time. Working on a shift 9am-9pm or 9pm-9am on a 4 days on, 4 days off rota.

Work Location: In person in our Dubai office.

Email: [e-mail]

Key responsibilities

• Responsible for logging requests reported by customers and internal staff via telephone and email.
• Assist remote users with technical support issues.
• Management and ownership of support tickets
• Ensure requests are diagnosed and resolved/escalated in a timely manner.

Qualifications required

Personal Qualities:

• Exceptional written and spoken English, with the ability to communicate clearly and professionally with UK-based clients
• Ability to explain IT issues to non-IT users
• Strong written and verbal communication skills
• Demonstration of success in a multi-functional role
• Computer literate – working knowledge of office applications.

Experience:

• Supporting English speaking clients: 4 years (Required)