IT Support Helpdesk support IT Infrastructure Engineer 3850

Mindtel; Dubai; On-site; AED 45,000 - 75,000; Full time

Job summary

Mindtel in Dubai is seeking an IT support professional to provide Level 1 technical assistance for endpoints, network queries, and basic IT infrastructure issues.

You will troubleshoot OS-level problems across Windows, macOS, and Linux, and assist with VLAN, DNS, and DHCP configurations. The role involves monitoring IT equipment, supporting POS systems when needed, and documenting solutions while collaborating in a multicultural team.

Responsibilities

• Provide Level 1 technical support for endpoints network queries and basic IT infrastructure issues.
• Troubleshoot and resolve OS-level issues (Windows/Mac/Linux).
• Support and troubleshoot networking protocols and configurations (VLAN DNS DHCP).
• Monitor and maintain IT equipment applications and network connectivity.
• Support POS (Point of Sale) systems (preferred but not required).
• Document support tickets solutions and follow escalation procedures.
• Work collaboratively within a multicultural multi-national environment.
• Communicate effectively and demonstrate strong analytical and troubleshooting skills.
• Maintain up-to-date technical knowledge and eagerness to learn.
• Ensure all activities comply with company policies and quality standards.

Job description

Job Summary (List Format):

• Provide Level 1 technical support for endpoints network queries and basic IT infrastructure issues.
• Troubleshoot and resolve OS-level issues (Windows/Mac/Linux).
• Support and troubleshoot networking protocols and configurations (VLAN DNS DHCP).
• Monitor and maintain IT equipment applications and network connectivity.
• Support POS (Point of Sale) systems (preferred but not required).
• Document support tickets solutions and follow escalation procedures.
• Work collaboratively within a multicultural multi-national environment.
• Communicate effectively and demonstrate strong analytical and troubleshooting skills.
• Maintain up-to-date technical knowledge and eagerness to learn.
• Ensure all activities comply with company policies and quality standards.