IT Support Executive

Dicetek LLC; Dubai Emirate; On-site; AED 100,000 - 145,000; Full time

Job summary

Dicetek LLC is seeking an IT Support Executive / Helpdesk Support in Dubai, UAE. The role requires a Bachelor’s degree in IT/CS and 3-6 years of hands-on IT helpdesk experience.

You will provide front-line user support and help resolve hardware, software, and application issues while coordinating with internal stakeholders and external vendors to ensure timely service delivery. Candidates must hold a UAE driving license and be capable of handling multiple IT responsibilities in a fast-paced

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-6 years of experience in IT Helpdesk Support.
• Experience troubleshooting hardware, software, and application issues.
• Experience coordinating with stakeholders and vendors to resolve issues.
• UAE Driving License is mandatory.

Responsibilities

• Provide first-level technical support for end-users, including troubleshooting hardware, software, and application-related issues.
• Support IT projects, system implementations, and application support as required.
• Coordinate with internal stakeholders and external vendors to ensure timely resolution of technical issues.
• Manage multiple IT responsibilities in a dynamic environment.

Skills

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree in IT/CS

Job description

IT Support Executive / Helpdesk Support

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-6 years of experience in IT Helpdesk Support with exposure to broader IT functions.
• Provide first-level technical support for end-users, including troubleshooting hardware, software, and application-related issues.
• Support IT projects, system implementations, application support, and other technology initiatives as required.
• Candidates with experience in IT Audit, Infrastructure, Application Support, Systems Administration, or other IT domains will be preferred.
• Coordinate with internal stakeholders and external vendors to ensure timely resolution of technical issues and smooth service delivery.
• Strong analytical, problem-solving, and communication skills with the ability to manage multiple IT responsibilities in a dynamic environment.

UAE Driving License is mandatory.