IT Support Engineer | UAE National, Ops Tech IT

Amazon; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Amazon is seeking an IT Technician to join the IT Operations team in the UAE. You will deliver frontline support for Windows, Mac and Linux systems, manage hardware like printers and scanners, and coordinate with vendors to keep the IT estate healthy.

The role emphasizes customer service, site projects, and occasional shift changes to cover multiple sites. You will report to the IT Manager at your home site and work with remote teams to maintain infrastructure.

Qualifications

• 1 year of corporate IT support experience in Windows, Mac, or Linux environments.
• Ability to troubleshoot integrated computer systems and peripherals.
• Experience with asset and inventory management and vendor liaison.

Responsibilities

• Provide first line IT support to ensure devices and infrastructure run optimally.
• Maintain asset inventory and liaise with third-party vendors.
• Support site projects and perform end-user equipment trials.
• Work in shifts and accommodate occasional changes in hours.

Skills

Windows

Mac

Linux

Networking

Troubleshooting

Customer service

Hardware support

Education

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS certifications

Microsoft hardware installation

Tools

Zebra printers

Thin clients

PCs

Scanners

Portable handheld terminals

Job description

At Amazon we strive to be earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun.

This is your chance to make history.

As an IT Technician you will report to the IT Manager at your home site and will be responsible for working closely with the business your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the face of IT to the Business and you will thrive in providing world-class service to our customers.

You will be a key part of a multinational diverse team thrive in delivering high-quality results and always be on the lookout for improvements.

Business Area: Operations Fulfilment Centre and Logistics

The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.

What makes this team a great place to work

Day 1 opportunity You will be joining a team that is responsible to what happens after the customer clicks buy.

Opportunities for growth - You will have the opportunity to influence and shape the direction of our services.

You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.

What we are looking for:

Putting the customers first you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.

The extent of your responsibilities will include but not be limited to:

• Health & Safety: ownership and accountability ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
• Installation maintenance and support of IT equipment
• Asset and inventory management.
• Liaise with third-party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to senior engineers as required
• Working in shifts and supporting occasional changes in working hours.

• 1 years of corporate setting Windows Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
• UAE National with Family Book
• CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer servic

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC