Data Center Engineer/Technician

Amazon Data Services Emirates LLC - Dubai Branch; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Amazon Data Services Emirates LLC - Dubai Branch is offering an exciting opportunity for a Data Center Technician Engineer in Dubai. This role is open exclusively to UAE nationals with a valid family book and requires strong skills in hardware troubleshooting and networking.

As part of a dynamic team, you will perform vital DCO procedures, troubleshoot issues, and ensure operational excellence. Ideal candidates should have a high school diploma and experience in data centers or critical environments.

Qualifications

• UAE National only with a valid family book.
• Experience with computer hardware troubleshooting and repair.
• Experience in computer networking.

Responsibilities

• Perform a variety of DCO procedures, including break-and-fix repairs.
• Troubleshoot hardware issues using SOPs.
• Operate across one or more process paths within the DCO team.

Skills

Computer hardware troubleshooting

Computer networking

Education

High school or equivalent diploma

Job description

Overview

AWS have an exciting Data Center Technician Engineer opportunity in Dubai available for a UAE national with family book. AWS is committed to contributing towards the UAE's goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No 279. AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems with thousands of variables impacting the supply chain and we are looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers and other vital roles. You will collaborate across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers, and experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Responsibilities

• Perform a variety of DCO procedures including break‑and‑fix repairs, host‑level decommissions, HLD server rack decommissions, SRD media removal, media destruction, and first‑responder duties.
• Troubleshoot hardware issues using SOPs and available documentation and escalates when actions deviate from established procedures.
• Operate across one or more process paths within the DCO team applying knowledge to determine the correct task or procedure to achieve desired outcomes; work is reviewed daily by supervision.
• Communicate clearly via tickets, SIMs, task tracking entries and write‑ups; participate in team meetings and present work to leaders.
• Deliver work that impacts team metrics including ticket resolution, throughput, and safety compliance; take action to improve operational excellence within DCO workflows.
• Adhere to all DC safety protocols during red zone (RZ) and floor operations; support safety inspections and maintain site compliance standards.

Basic Qualifications

• UAE National only with a valid family book.
• Experience with computer hardware troubleshooting and repair.
• Experience in computer networking.
• High school or equivalent diploma.

Preferred Qualifications

• Experience in a data center or other critical environment.

EEO Statement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country region you’re applying in isn’t listed, please contact your Recruiting Partner.