IT Support Engineer | Raqmiyat Information Technologies | UAE

Raqmiyat

United Arab Emirates

On-site

AED 90,000 - 150,000

Full time

3 days ago

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Job summary

Raqmiyat Information Technologies is actively seeking an experienced IT Support Engineer to join our client engineering team on-site across the UAE. You will diagnose and resolve complex hardware and software incidents, manage Active Directory environments, support IP telephony systems, and coordinate Oracle ERP and endpoint management patching workflows.

The role requires 3+ years of progressive IT support, strong Windows and macOS administration, and excellent English communication.

Qualifications

Bachelor’s degree in a technical discipline required.
Minimum 3+ years in IT support, helpdesk, or desktop engineering.
Hands-on hardware and software troubleshooting experience.
Windows and macOS administration proficiency.
Active Directory, user provisioning, and Group Policy experience.
Experience with IP telephony, endpoint management, and security patches.
Experience with Oracle ERP support and administration.
Strong analytical, troubleshooting, and customer service skills.
Fluent English; Arabic language ability preferred.
Must be legally eligible to work in UAE and available on-site.

Responsibilities

Provide tier-2 and tier-3 IT support across corporate environments.
Troubleshoot complex hardware and software incidents.
Administer Windows and macOS workstations and applications.
Manage AD user accounts, OU structure, and GPOs.
Support IP telephony systems and VoIP infrastructure.
Coordinate Oracle ERP user support and access provisioning.
Lead endpoint management, software deployment, and patching workflows.
Collaborate with IT infrastructure, network, and enterprise apps squads.
Maintain thorough technical documentation and runbooks.

Skills

Windows administration

macOS administration

Active Directory administration

Group Policy management

IP telephony support

Oracle ERP support

Desktop support

English communication

Arabic language preferred

Education

Bachelor’s degree in Computer Science/IT/Software Engineering

Tools

Microsoft Intune

SCCM

Jamf

ServiceNow

Jira

ITIL Foundation

CompTIA A+

Job description

Position Summary

Raqmiyat Information Technologies is actively seeking an experienced, high-caliber, and technical IT Support Engineer with 3+ years of progressive professional experience in IT support, hardware/software troubleshooting, and enterprise infrastructure management to join our client engineering team on a full-time permanent on-site basis across the UAE. In this critical technical support and systems administration role, you will be responsible for diagnosing and resolving complex hardware and software incidents, managing Active Directory environments, supporting IP telephony systems, and coordinating Oracle ERP and endpoint management patching workflows. You will leverage your deep specialist expertise in enterprise IT support, Windows and macOS administration, and endpoint security to deliver uncompromised system availability, high user satisfaction, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and digital consulting enterprise.

Detailed Job Description

As an IT Support Engineer supporting Raqmiyat Information Technologies across the UAE, you will take full operational, tactical, and technical ownership of enterprise IT helpdesk operations, endpoint management, patch deployment, and cross-functional user support across mission-critical corporate environments. Your day-to-day responsibilities include troubleshooting and resolving complex hardware and software incidents for internal employees, administering Windows and macOS workstation operating systems, managing user accounts, Group Policies, and access controls within Active Directory, supporting IP telephony infrastructure and communication workflows, coordinating Oracle ERP user support and technical issue resolution, executing endpoint management, software deployment, and security patching workflows across organizational endpoints, collaborating closely with cross-functional IT infrastructure, network engineering, and enterprise application squads in Agile business operations cycles, preparing comprehensive technical documentation of support tickets, troubleshooting procedures, and operational runbooks. Additionally, you will manage application requirements ensuring strict compliance with the 3+ years experience requirement, current availability within the UAE, and Arabic language proficiency preference.

Key Responsibilities

Provide prompt, professional tier-2 and tier-3 technical support, incident triage, and helpdesk assistance across corporate departments.
Diagnose, troubleshoot, and resolve hardware and software failures across diverse enterprise workstation environments.
Administer, configure, and maintain Windows and macOS operating systems, desktop applications, and peripheral devices.
Manage user accounts, organizational units, Group Policies, and authentication workflows within Active Directory.
Support and troubleshoot enterprise IP telephony systems, VoIP handsets, and communication infrastructure.
Coordinate Oracle ERP user support, access provisioning, and basic technical troubleshooting across modules.
Execute endpoint management, software deployment, vulnerability patching, and asset inventory tracking.
Collaborate seamlessly with cross-functional IT infrastructure, network engineering, and enterprise application squads.
Maintain accurate, comprehensive technical documentation of support tickets, troubleshooting logs, and operational runbooks.

Required Qualifications & Skills

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
Minimum of 3+ years of progressive professional experience in IT support, helpdesk administration, or desktop engineering.
Strong, demonstrable hands-on professional expertise in hardware and software troubleshooting across enterprise environments.
Comprehensive working knowledge and practical proficiency in Windows and macOS operating system administration.
Deep practical experience in Active Directory administration, user provisioning, and Group Policy management.
Solid practical experience supporting IP telephony systems, endpoint management, and automated security patching.
Practical familiarity with enterprise ERP environments, specifically Oracle ERP support and administration.
Exceptional analytical, troubleshooting, debugging, and customer service capabilities under high-pressure conditions.
Excellent written and verbal English communication skills (Arabic-speaking candidates are strongly preferred).
Mandatory legal work eligibility and current physical availability within the UAE for immediate on-site professional operations.

Nice-to-Have Skills

Professional certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
Prior professional working experience in top-tier technology consulting firms, multinational corporations, or enterprise IT service providers.
Hands-on familiarity with endpoint management platforms (Microsoft Intune, SCCM, Jamf) and IT service management ticketing tools (ServiceNow, Jira).
Experience participating in IT infrastructure upgrades, workstation rollouts, and migration projects.
Exposure to basic networking principles (TCP/IP, DNS, DHCP, VPN) and cybersecurity hardening standards.

Application Information