IT Support Engineer

VaporVM; Dubai; Vor Ort; AED 60.000 - 100.000; Vollzeit

Zusammenfassung

VaporVM in Dubai seeks an IT Support Specialist to join our team. You will provide frontline technical support for desktops, laptops, printers, and mobile devices, handling tickets, emails, calls, and in-person requests.

You will manage Windows endpoints, Active Directory, and Microsoft 365 services, perform updates, ensure security controls, and assist with network connectivity and asset management in a fast-paced enterprise environment.

Qualifikationen

• Bachelor's degree in IT, CS, IS or related field.
• 2 to 5 years of IT support or system administration experience.
• Experience with Microsoft technologies in enterprise environments.
• Windows 10/11 administration and troubleshooting.
• Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
• Active Directory and Group Policy management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Hardware and peripheral support.
• IT ticketing systems and remote support tools.
• Endpoint security and antivirus solutions.
• Certifications such as MD Modern Desktop Associate, MS-900, CompTIA A+, Network+, ITIL Foundation.

Aufgaben

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Respond to requests through tickets, email, phone, and in-person.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Escalate complex issues to senior engineers or vendors.
• Maintain accurate incident and service request records.

Kenntnisse

IT support

Helpdesk

System administration

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Documentation

Ausbildung

Bachelor's degree in IT/CS/IS

Tools

Windows 10/11

Active Directory

Microsoft 365

Exchange Online

Teams

SharePoint

VPN

MFA

Jobbeschreibung

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and business applications.
• Respond to support requests through ticketing systems, email, phone, and in-person interactions.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Escalate complex issues to senior engineers or vendors when required.
• Maintain accurate records of incidents, service requests, and resolutions.

System Administration

• Install, configure, and maintain Windows operating systems and standard business applications.
• Manage user accounts, permissions, and access controls in Active Directory and Microsoft 365.
• Perform regular software updates, patch management, and system maintenance activities.
• Monitor system performance and proactively identify potential issues.

Network Support

• Assist in maintaining LAN, WAN, Wi‑Fi, VPN, and internet connectivity.
• Troubleshoot network-related issues and coordinate with service providers when necessary.
• Support basic configuration and maintenance of switches, routers, and firewalls.

Hardware & Asset Management

• Install, configure, and deploy IT equipment for new employees.
• Perform hardware upgrades, repairs, and replacements.
• Maintain inventory records of IT assets and software licenses.
• Coordinate equipment procurement and warranty claims.

Cybersecurity Support

• Enforce IT security policies and procedures.
• Support endpoint protection, antivirus, MFA, and access management solutions.
• Assist with security awareness initiatives and user education.
• Report and respond to security incidents according to established procedures.

Documentation & Continuous Improvement

• Create and maintain technical documentation, user guides, and knowledge base articles.
• Develop standard operating procedures (SOPs) for common IT processes.
• Recommend improvements to enhance system reliability and user experience.

Desired Candidate Profile

• Bachelor s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant certifications are an advantage.
• 2 to 5 years of experience in IT support, helpdesk, or system administration roles.
• Experience supporting enterprise environments with Microsoft technologies.
• Windows 10/11 administration and troubleshooting.
• Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
• Active Directory and Group Policy management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Hardware and peripheral support.
• IT ticketing systems and remote support tools.
• Endpoint security and antivirus solutions.
• Microsoft Certified: Modern Desktop Administrator Associate.
• Microsoft 365 Fundamentals (MS-900).
• CompTIA A+.
• CompTIA Network+.
• ITIL Foundation.
• Excellent problem-solving and analytical abilities.
• Strong customer service orientation.
• Effective verbal and written communication skills.
• Ability to prioritize and manage multiple tasks.
• Team-oriented with the ability to work independently.
• Strong attention to detail and documentation.