Senior Support Engineer

Blackstone eIT; Dubai; On-site; AED 112,000 - 190,000; Full time

Job summary

Blackstone eIT in Dubai is seeking an IT Support engineer to provide frontline and escalated helpdesk support, maintain IT infrastructure, and coordinate with vendors.

The role requires expertise in Active Directory, Microsoft 365, virtualization (VMware/Hyper-V), and security principles, with a focus on delivering reliable end-user services in a fast-paced environment.

Qualifications

• Minimum 3 years of IT support or service desk experience.
• Strong Windows 10/11 and Windows Server knowledge.
• Experience with Active Directory and Microsoft 365 administration.
• Good networking fundamentals: TCP/IP, DNS, DHCP, VPN.
• Experience with virtualization (VMware/Hyper-V) and backups/DR concepts.

Responsibilities

• Provide first and second-level technical support for end users
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
• Support Microsoft Windows operating systems and business applications
• Manage user accounts, permissions, email accounts, and access rights
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP
• Monitor and maintain IT infrastructure, servers, and network devices
• Install software updates, security patches, and operating system upgrades
• Respond to service requests and incidents through the ticketing system within defined SLAs
• Support virtualization environments such as VMware and Hyper-V
• Assist with backup, recovery, and disaster recovery procedures
• Maintain accurate records of incidents, solutions, and asset inventory
• Support cybersecurity initiatives and implement security policies
• Prepare technical documentation and user guides
• Coordinate with third-party vendors for hardware repairs and software support

Skills

End-user support

Troubleshooting

Customer focus

Team collaboration

Tools

Active Directory

Microsoft 365

VMware

Hyper-V

ITSM ticketing

Job description

Responsibilities

• Provide first and second-level technical support for end users
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
• Support Microsoft Windows operating systems and business applications
• Manage user accounts, permissions, email accounts, and access rights
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP
• Monitor and maintain IT infrastructure, servers, and network devices
• Install software updates, security patches, and operating system upgrades
• Respond to service requests and incidents through the ticketing system within defined SLAs
• Support virtualization environments such as VMware and Hyper-V
• Assist with backup, recovery, and disaster recovery procedures
• Maintain accurate records of incidents, solutions, and asset inventory
• Support cybersecurity initiatives and implement security policies
• Prepare technical documentation and user guides
• Coordinate with third-party vendors for hardware repairs and software support

Requirements

• Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support
• Strong knowledge of Windows 10/11 and Windows Server environments
• Experience with Active Directory and Microsoft 365 administration
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience supporting routers, switches, firewalls, and wireless networks
• Knowledge of virtualization technologies such as VMware or Hyper-V
• Familiarity with backup solutions and disaster recovery concepts
• Experience using ITSM or ticketing systems
• Basic understanding of cybersecurity principles and endpoint protection