IT Support Engineer

Confidential; Dubai; On-site; AED 36,000 - 84,000; Full time

Benefits offered by this job

Company Visa

Medical Insurance

Annual Leave per UAE Labour Law

Accommodation Provided

Transportation Provided

Job summary

Confidential in Dubai is seeking an IT Support Technician to set up desktops, laptops, and printers, troubleshoot hardware and software, assist users, and maintain devices. You will work with the IT team and escalate complex issues when needed.

The ideal candidate has knowledge of configuring desktops, laptops, and printers, basic networking, strong problem-solving, and good communication. Prior IT support experience is a plus, and UAE work eligibility is required.

Qualifications

• Knowledge of desktop, laptop, and printer setup and configuration.
• Basic understanding of computer systems, software applications, and networks.
• Strong problem-solving abilities and user support skills.

Responsibilities

• Device Configuration: Set up desktops, laptops, and printers for employees.
• Technical Support: Troubleshoot and resolve hardware and software issues across the organization.
• User Assistance: Help employees navigate and utilize IT systems, software, and devices efficiently.
• Maintenance: Perform routine maintenance and system updates to ensure devices run optimally.
• Documentation: Maintain accurate records of technical issues, solutions provided, and inventory of devices.
• Collaboration: Work closely with other IT team members and escalate complex issues when necessary.
• ERP Support: Address and resolve ERP system technical issues.

Skills

Desktop setup

Laptop setup

Printer setup

User support

Communication

Collaboration

Job description

• Device Configuration: Set up and configure desktops, laptops, and printers for employees.




• Technical Support: Troubleshoot and resolve hardware and software issues across the organization.




• User Assistance: Help employees navigate and utilize IT systems, software, and devices efficiently.




• Maintenance: Perform routine maintenance and system updates to ensure devices are running optimally.




• Documentation: Maintain accurate records of technical issues, solutions provided, and inventory of devices.




• Collaboration: Work closely with other IT team members and escalates complex issues when necessary.




• ERP Support: Address and resolve any technical issues related to the ERP system.

Desired Candidate Profile

• Knowledge of desktop, laptop, and printer setup and configuration.




• Basic understanding of computer systems, software applications, and networks.




• Strong problem-solving abilities and user support skills.




• Prior experience in IT support is an advantage.




• Excellent communication skills and a collaborative mindset.

Benefits:

Company Visa

Medical Insurance

Annual Leave as per UAE Labour Law

Accommodation & Transportation Provided